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Package: £21,000 salary with excellent benefits including 25 holiday days (plus your birthday off), a health care cash plan and pet insurance discounts

Location: We offer the opportunity to work completely from home within the UK, be office based in Amesbury, or split your time between home and office

Hours and Rota: full and part time hours available, no weekends required

Full Time: 37.5 hours per week, Monday – Friday between the hours of 9am – 5pm

Part Time: Minimum of 22.5 hours per week which must include Mondays & Fridays, between the hours of 9am – 5pm. Must also be available for full time training during the 4 week induction and training programme

Start Date: 22nd May 2023

What we look for in you as a Customer Service Agent

• Previous experience providing customer service via phone is essential.
• As you’ll be working to KPI’s, experience working within a targeted environment would be an advantage
• Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a high level of resilience and patience
• Within this busy repetitive role you’ll need to be organised and motivated, with good attention to detail

• Able to easily work from home with a quiet space and good internet connection

What you`ll get up to as a Customer Service Agent

To give you an idea what to expect, you`ll be:

• Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries including how to make a claim, policy cover, changes to customer details and payment queries
• Working within a busy, and at times challenging role, patience and consistency will be key
• Upskilling to support other operational areas with various customer queries via telephone, live chat and email
• Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries

What Animal Friends is all about

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, with over 450 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers’ experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 700 charities and conservancies across the UK and worldwide, to date, we have donated over £7.8 million. And we are passionate about the support we provide to our customers helping them care for their pets.

Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

• 25 days annual leave plus bank holidays and we give you your birthday off
• Fully paid day off for charity work
• 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
• We believe looking after employees’ health is important, so we offer discounts on gym membership, access to a Wellbeing hub and a health care cash plan and Group life assurance
• We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
• Most importantly, you`ll be working within a courageous, passionate and kind-hearted team.
• Wide range of flexible and lifestyle benefits
• Remote working
• Focused well-being programme,
• In-house training and e-learning

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence. We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA-regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please note all our interviews are taking place via Teams.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance