Find More Than 10K+
United Kingdom Jobs

Reporting to:

Direct Reports: Technology Resilience Lead

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

The Technical Enablement team require a Technology Resilience Analyst as part of the Technology Resilience Management team to support and underpin the organisational ITIL discipline and capability .

Key Responsibilities:

• 
  Supporting Technology resilience and disaster recovery activities including technical solutions assessments, DR technical run book build and update, DR testing and reporting results to the Technology Resilience Lead.
• Help to identify and implement technology resilience improvement.
• Work with Change Management to ensure changes consider technology resilience impact.
• Provide input to technology resilience framework and processes when required.
• Work with technology teams to build and maintain DR plans.
• Engage with Operation Resilience team to ensure requirements are met.
• Work with technology resilience lead to maintain platform stability.
• Manage third parties’ technology resilience obligations.
• Provide guidance to business and IT to comply with technology resilience regulatory rules.
• Maintain the Technology Resilience artefacts up to date.
• Develop and Maintain Disaster Recovery Schedule.
• Maintain The Technical DR runbooks up to date.
• Maintain the DR Heatmap
• Run post DR activity reviews and capture lessons learned and update risk register when needed.
• Support the work related to services mapping to priotorize services recovery.

Performance Objectives:

• Good understanding of DR process and the framework
• DR plans are up to date

Skills and Experience Specification:

Essential:

• 
  Knowledge or experience in technology resilience planning.
• Very strong analytical skills.
• Very strong verbal, written, and presentation skills.
• Must be able to interact and work efficiently and effectively with employees across the organization.
• Strong administrative skills, including effectiveness in developing project plans to achieve target dates.
• 5+ years’ experience of working in the field of disaster recovery and/or technology resilience.
• Deep expertise in ITIL process and best practices with associated ITIL qualifications
• Experience of disaster recovery testing covering cloud and on-prem services.
• Experience of supporting IT services, using recognised frameworks, methods, and tooling
• Experience of developing a constructive working relationship with Product Teams, Service Teams, and business units.
• Demonstrate an understanding of the need to keep commercial aspects continually in mind when taking actions or making decisions
• Experience of communicating complex technical issues and sensitive information to business units, senior stakeholders, the wider user community
• Financial Services sector experience, or experience gained in a highly regulated environment, is an advantage but not essential.

Desirable:

• 
  Financial Services sector experience, or experience gained in a highly regulated environment, is an advantage but not essential.

“Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. #LI-LH1