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Lead on the delivery of technical (engineering) training and support the development of this training. To ensure the quality of work provided by technical staff through the provision of quality face to face and virtual training.

• Deliver custom made training on internal procedures to ensure compliance with procedures.
• Assess understanding of core policies, procedures and work instructions to ensure staff are capable of completing jobs according to appropriate instructions.
• Mentor and coach staff to build compliance and develop a culture of continuous improvement.
• Work with SME’s, Instructional Designer, Training Manager and the client to deliver on a contract wide training strategy that improves role-based competency.
• Maintain quality records and databases in line with the client’s policies and procedures.

Objectives

• Work with the instructional designer to design target, role-based procedural training and assessments aimed at improving compliance in core areas.
• Deliver custom designed training and assessments to staff.
• Work with SMEs and Operations teams to identify staff and deliver support for staff where compliance failures have been identified.
• Work with the Training Manager, operations and compliance teams to identify needs/gaps and deliver training to address those needs/gaps.
• Provide input to the creation of competency assessments for SMEs to use to assess the skills of staff.
• Coach/mentor staff who require additional support on as needed basis.
• Facilitate conversations and trainings utilising the expertise of SMEs to help ensure learning objectives are met.
• Plan and manage an internal training calendar, including booking staff onto training; maintaining attendance records; booking rooms/venues and arranging materials required.
• Maintain training records and reporting to appropriate client and regulatory standards.
• Raise and report incident and safety observation reports (SOR) when asked by EMCOR UK personnel.
• Promote continuous systems improvements and good practice.
• Work closely with other members of the account management team to deliver on collective business plans.

• Previous experience of similar roles
• Excellent customer service skills
• Excellent communication skills – both verbal and written
• Drive for continuous improvement
• Enthusiastic and conscientious; with a team player attitude.
• Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems.
• Flexible attitude, with willingness to travel where required
• Facilitation skills

• Curriculum design and programme design skills
• Able to effectively evaluate the knowledge and skills of staff against stated learning objectives
• Thorough knowledge of technical, safety, or vocational capability relevant to an operational discipline within facilities management engineering
• Ability to inspire, motivate and provide technical leadership to a group of peers
• Highly organised and able to work independently
• Experience of working in a challenging fast paced corporate environment
• Technical qualification in an electrical or mechanical field
• Training or facilitation qualification or professional membership (highly desirable)
• NEBOSH Highly Desirable