Technical Support Specialist with automotive experience Remote
Job description
The job
We have a hugely exciting opportunity for the right candidate to join Tjekvik. We are looking for a Technical Support Specialist to join our growing Operations team. As support at Tjekvik, you will assist our customers when questions arise and ensure that every support case is followed up to closure. The Technical Support Specialist will participate in various projects related to customer launch and operations.
The opportunity
If you thrive in an entrepreneurial environment, want to grow your career in the automotive industry, and have the drive necessary to perform in a successful digital company, this is an opportunity to be part of a fast-growing automotive company.
Your role
As a Technical Support Specialist, you will work closely with our customer success teams and market teams to engage customers maximising their success along key milestones, such as implementation and activation. You will work together across the entire Tjekvik team, and in cooperation secure that we constantly improve our technical implementations. You will become the ‘Expert’ on setting up all our technical stuff (everything from data imports to all the functions in our backend), while also being able to write articles and automated messages to grow our automated support function via Intercom.
Your closest colleagues will be your fellow support team members and engineers who today are located remotely in Denmark, England and Poland. But you will work will colleagues all over Europe.
Where
The ideal candidate lives in the UK, Sheffield, Manchester, Leeds area.
Responsibilities
- Reactive 1st & 2nd level support and fast reaction when questions arrive from our users.
- Conduct troubleshooting with the customer.
- Cooperate with the 3rd level where required.
- Proactively Identify topics and patterns suitable for future helpdesk articles.
- Proactively build user guiding product tours to enable automated support.
- Update documentation and processes in relevant areas.
- Manage translation feedback.
- Setting up customers & dealerships for launch
- Monitor usage and activation levels
- Ability to navigate through multiple computer applications with speed and accuracy.
- Onsite hardware repairs where necessary.
Qualifications
- Understanding how the automotive aftersales department operates is a benefit.
- You must be technically skilled, and (at least after some introduction) be able to support users in how their network infrastructure can restrict connections.
- You must be curious and have the will to test and replicate if needed to validate a certain issue.
- You must write and speak fluent English, another European language is a benefit.
- You should enjoy having a lot of tasks at the same time, and the capacity and structure to follow up where needed (our customers are busy people)
- You have experience from an IT service desk, helpdesk, or customer support.
- You naturally communicate with both technical and non-technical people, and you are not afraid of using graphical tools to create an image, if needed, to secure quality and understanding in communication.
- You are self-driven, take responsibility for big and small things and fancy working in a remote organisation.
- Happy and confident to work on your own remotely and manage your own tasks.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: Remote
