Technical Support Apprentice Glasgow, Scotland
Job description
Avaliable Job Today About the role
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We need someone who can help us to maintain the high quality and solution focused technical support service within our dynamic technical and change management team.
In this role, you will support clients with exceptional solutions related to Google Workspace queries.
Cobry puts a clear emphasis on supporting our clients every step of the way - the reason we’ve been able to grow so fast is, in good part, due to our efforts in becoming trusted, knowledgeable advisors, and providing a second to none support service.
Our tech team is vital to Cobry’s success, we pride ourselves on offering a responsive yet friendly service - and you’ll be key to ensuring we keep on delivering to those levels.
Whether it’s a customer looking for help and support, or a member of the team seeking advice, we are always ready to listen - it’s these skills of listening and communicating well that makes our approach second to none.
Modern Apprenticeships
We have been providing opportunities via the Modern Apprenticeship scheme for several years and have numerous current team members who are now in permanent roles as a result of joining Cobry in this way. We have a significant commitment to learning and development and this is reflected in how seriously we take the support we give to our apprentices. Every one of our apprentices has finished their studies ahead of schedule, in good part as a result of our highly engaged approach.
Primary Responsibilities
- Help desk support for clients
- Support and assist clients to ensure continuous improvement of tools and systems
- Support the technical elements of change management projects for clients' as they move to Google Workspace.
- Assist with deployment and data migration tasks
- Commit to on-going learning, maintain relevant skills and knowledge
You will need
To excel in this position, you need to bring the following skills:
- High level of written and spoken English
- Enthusiasm about technology, and how it can be used to make businesses work better.
A bonus, but not essential, skill to have would be knowledge or experience of using Google Workspace.
The people part
We place a great emphasis on our culture. We’re a highly collaborative company using the latest technologies, and you can expect to deal with multiple teams with different ways of working. If you are an empathetic, understanding and self-motivated person, you will excel at Cobry.
What’s in it for you
We value continuous professional & personal development - and we're not just saying that; we really mean it! You’ll have the opportunity to spend a portion of in-work hours on professional development, and we have other options for self-paced training. Our work in Google Cloud means there are many opportunities in specific technology areas too, so you can sharpen up your technical, sales, or marketing skills using our learning platforms. You’ll also be part of a tight-knit team that has a clear vision of how they make a difference.
About us
Why Cobry?
Our team has great freedom in their work and the corresponding responsibility to do the right thing for our customers. Instead of controlling the Cobry team with process and bureaucracy, we enable innovation by providing great autonomy, so you can do the job you need to do without micromanagement.
The team will empower you to excel in your role and contribute to the organisation’s continued success. You’ll also have the opportunity to constantly improve your skills and knowledge, influencing how your role is delivered. You’ll also be involved in the thick of things, supporting a variety of projects, and working with a highly collaborative team.
Our culture - we believe in businesses being a driving force for positive change, and we actively encourage and support everyone at Cobry to get involved if they wish. Cobry was formed with a low impact ethos in 2013, and ever since has continued to commit to being a sustainable business which has a positive impact on its employees, partners, customers, society and the planet.
You'll also have:
Four-day work week (following successful 3-month onboarding)
24 days holiday (including floating bank holidays)
Enhanced pension contribution
Enhanced sick pay
Flexible working location
Flexible working hours
We are a Carer Positive employer - we are committed to supporting workers who have caring responsibilities at home
Social events, e.g. meals, gin-tasting, escape rooms etc
Coffee or tea sent to your home
Financial support for WFH equipment
The latest tech equipment to do your job
Active support of continuous professional development
Recruitment referral bonus scheme
Cobry book club, where you can order a few books a month to keep!
ShortForm learning platform subscription
Access to our Cobry wellbeing hub, which includes free membership to the Calm app
Cycle to Work Scheme
Access to the LoveElectric electric car scheme
Salary: £13,000
Studies have shown that certain people are less likely to apply for jobs when they feel their past experience doesn't meet every single specification listed in job adverts. Here at Cobry, building a diverse and inclusive workplace is very important to us so we would encourage you to apply even if you feel your past experience doesn't align perfectly with this role.
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Job Types: Full-time, Apprenticeship
Salary: £12,999.00-£13,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Flexitime
- Referral programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Glasgow, G3 7NG: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Glasgow, G3 7NG
Application deadline: 30/04/2023
