Technical Services Field Engineer West Midlands
Job description
Job description
Principle Job responsibilities
Field based customer facing engineer responsible for installation, configuration and maintenance of various Technical Services customer accounts including but not limited to Costco, IBM, Lenovo, Waterstones
Carrying out all onsite duties associated with the above accounts.
Carrying out other duties as directed by the Operations Manager.
Responsibility and Authority – Full Training will be Provided
Attending customer sites to install and maintain a variety of IT systems, including but not limited to EPOS systems, PC’s, CCTV, Digital Signage Audio Visual systems.
Install, terminate, test and maintain cable infrastructure systems (Cat5e & Cat6) fibre termination knowledge is an advantage but not essential.
Repairing physical faults on PC’s and lap-tops.
Ensuring all customer deliverables are carried out and recorded as required.
Ensuring all AVC One HSE procedures and documentation is adhered to and completed as required..
Ensuring that all responsibilities are met in accordance with Company policies and procedures.
Understanding the need for confidentiality when dealing with both internal and external information.
To complete and keep updated the standard minimum AVC One competences requirement which are manual handling, working at height, asbestos awareness and any other required training.
Skills / Experience - Requirements
Excellent communication skills (both written and oral).
Good PC skills with knowledge of Microsoft packages.
Must be able to work to very high standards and liaise with clients and managers daily.
Ability to work on your own to fault find and resolve onsite issues, but also able to work as part of a team.
Ability to build and develop relationships and communicate with internal and external customers of all levels.
Good time management skills, flexible and able to work varied hours if required.
Previous customer services experience, preferably in an IT service delivery environment would be an advantage in this role.
Current valid full driving license essential (access to a manual company vehicle will be provided)
Job Types: Full-time, Permanent
Salary: £21,500.00-£25,000.00 per year
Benefits:
- Company car
- Company pension
- Flexitime
- Free or subsidised travel
- Life insurance
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Overtime
Work Location: On the road
Reference ID: AVCFJune
