IT Service Desk Analyst Glasgow, Scotland
Job description
WGM Engineering is one of Scotland’s leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced in 1986, WGM has continued to develop its operations to adhere to the marketplace and client demand. This has been achieved by offering a unique and total service where Mechanical, Electrical and Civil Engineering disciplines are provisioned under the one roof. Aligning our three disciplines and our strategically located service centres offers a total turnkey solution to clients countrywide and ensures we are the number one engineering company of choice.
WGM have recognised the need for an IT Service Desk Analyst to help bolster the existing IT & Digital Services team and provide additional IT service support provision across the business and will be based within our Glasgow head office. The purpose of this role is to join a growing IT Team, helping deliver excellent IT Service to our customers. We are looking for someone to join the team with a can-do approach, technical experience, and exemplary customer service skills
Main duties and responsibilities
- Provide 1st line support to all staff across all WGM locations.
- Record all issues via the Service Desk with the ITIL Framework in mind.
- Provide excellent customer service – ensuring effective communication is maintained throughout
- Manage Staff Changes ensuring you liaise with the appropriate business stakeholders.
- PC Device Management – manage the logistics involved in old device replacement & new device issue
- Software Management – manage non-standard software renewals, procurement & licensing as well as fault diagnosis & liaison with 3rd party vendors.
- Active Directory Maintenance – perform user detail changes when needed to maintain accuracy of this important resource
- PCs/Multi Function Devices/Smartphones - maintenance coordination, basic fault diagnosis, liaison with suppliers on fault resolution
- Peripheral item management - maintaining stock levels, issuing new items to staff and maintaining records
- Triage all reported phishing emails using KnowBe4 & PhishER.
- Licence portal - procurement of new software licences as and when needed
- Liaise with 3rd parties regarding old equipment disposal
To be considered for this position you will have at least 1-2 years previous experience within a similar IT position, you will possess excellent communication skills and have the ability to work on your own initiative as well as part of team. The ideal candidate will have experience of configuring and managing a Microsoft 365 environment including User Management, Device Management, Endpoint Security & Compliance, as well as knowledge of basic networking – DNS, DHCP, TCP/IP (experience with Meraki desirable)
To apply please send an updated cv to the WGM recruitment team for further review.
Job Type: Full-time
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: WGM0209
