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Our Shepshed based client are recruiting for a Technical Advisor to join their team. You will provide effective technical support to customers over the phone and via email. Candidates must have a background in mechanical/ electrical engineering.

Permanent role.
Monday to Friday.
£32,000

Technical Advisor - Engineering – The Role:

• Prioritise and process technical customer queries and requests, identifying faults and offering solutions.
• Be a main point of contact for technical advice for all stakeholders.
• Work with the wider customer services team to deliver technical advice and solutions.
• Progress chase all queries, whilst keeping the customer informed throughout.
• Ensure all administration is completed to a high level.
• Identify and highlight opportunities to enhance the customer experience.

Technical Advisor - Engineering – The Candidate:

• Technical knowledge including mechanical and electrical engineering.
• Experience dealing with customers to give technical advice.
• Ability to work under pressure.
• High degree of attention to detail.
• Good IT skills.
• Enthusiasm and an excellent team player.