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Operations Manager (Repairs)

circa £50,000 + 10% car allowance

40 hours per week

We are looking to recruit an Operations Manager (Repairs) to support the Assistant Director of Homefix with delivering our ongoing Homefix Improvement Plan and achieving our aim of ‘first-time fix’ for our customers whilst delivering value for money. Our Homefix brand provides high-quality responsive repairs and planned works service to our customers. The works are carried out by the following trade teams: Gas and Plumbing, Electrical, Neighbourhood Improvement, Repairs, and Planned Works.

The Operations Manager (Repairs) will contribute to delivering the Homefix Improvement Plan by specifically ensuring the successful and compliant delivery of Saxon Weald’s repairs and maintenance of our properties, with an aim of ‘first-time fix’. This is achieved via a dedicated in-house team with partnering support from selected contractors who share Saxon Weald’s commitment to delivering first-class services to our customers.

To be successful in this role you will need to:

• have experience in successfully managing a contractor delivering repair or maintenance services;
• have up-to-date knowledge and experience of managing a repairs service;
• demonstrate confident leadership, coaching and management skills;
• be commercially focused with experience of budget management;
• have an understanding of the Decent Homes Standard and other such legislation
• build excellent working relationships and collaborate effectively;
• be a confident problem solver and decision-maker.
• Display behaviours that align with our company values

Reasons why you should apply for this role:

• 27 days annual leave plus all bank holidays
• Car allowance (10% of basic salary)
• Hybrid working with a mix of home working and working at our newly refurbished office in central Horsham
• Excellent employer pension contributions – ranging from 6% to 12%;
• Leading Employee Assistance Programme, gym discounts, and WPA NHS cashback scheme
• This is an interesting and varied role where you will have the opportunity to use and develop your management skills.

About Saxon Weald

Saxon Weald is a forward-thinking, fun, vibrant place to work, and we employ great people who are committed to our values, work hard, and strive for continuous improvement to enable us to be the best we can be. We are passionate about customer service and delivering an excellent customer experience. We have over 6,000 properties (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, and 8% in Hampshire) and operate zone working to reduce travel time and support productivity.

We are committed to equality of opportunity, to being fair and inclusive and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented within the Homefix Team at Saxon Weald - these include women, people from Black, Asian and minority ethnic backgrounds and LGBTQI+ people. Join us and you’ll be part of an exceptionally friendly and welcoming team who work hard so that together we can make a positive difference.

We reserve the right to call candidates to interview or withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.