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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When joining Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful with benefits, programs, and flexibility that support both personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

You will lead your team to deliver world class results, both for Card Members and the business. The successful candidate will:

• Be based in our Brighton, UK office (hybrid working model - two days minimum in the office)
• Shifts are Mon-Fri 9-5, apart from 1 late shift approx 1-9pm every 2 weeks and 1 weekend shift every 2 weeks
• Work with key Partners to build collaborative relationships
• Make and recommend informed decisions on individual customer accounts
• Manage, coach, and develop a team to exceed set goals.
• Develop hard-working team members to realize their potential.
• Proactively develop solutions to improve coaching effectiveness and removing process difficulties.
• Ensuring that legal, regulatory and compliance controls are central to everything we do.
• Monitor and evaluate the skills of direct reports to effectively manage and improve leader performance.
• Ensure the American Express Blue Box values are continually enforced and demonstrated.

This role may be subject to additional background verification checks.

Minimum Qualifications Required skills:

• Proven Team Leader experience with solid experience (Required)
• The successful candidate must be located within Brighton & Hove or surrounding area's with a feasible commute to our Brighton office (Required)
• Must have knowledge of the consumer credit and collections industry (Required)
• Enhanced relationship and influencing skills for both internal and external relationships (required)
• Strong understanding of FCA Vulnerability guidance and how to manage and implement change alongside this guidance (Required)
• Proven ability to build solid partnerships both internal and external to the business to achieve goals. (Required)
• Proven success in people leadership and coaching experience specifically when identifying and enhancing emotional intelligence. (required)
• Comfortable challenging the status quo and to act as an advocate of change.
• Outstanding coaching and development skills of a constantly evolving team;
• Excellent communication and exceptional interpersonal skills;
• Confidence taking initiative and making judgement calls;
• High levels of results-driven self-motivation, with a positive outlook;
• Passion for American Express and customer service.
• A great teammate, working in a highly supportive and collaborative environment.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]