Support Team Assistant: NHS Contracts - Work From Home Remote
Job description
Does change excite you?
Do you see solutions, not problems?
Are you looking for a challenging yet rewarding role working for an organisation that puts people and core values first?
If you are a dynamic, hard-working and flexible professional with excellent communication and administration skills, we’d love to hear from you.
In return, you will receive a competitive salary, home-working bonus, access to an Employee Assistance Program and comprehensive training and mentor support.
The Company
Psychiatry-UK LLP is the leading provider of online mental health services in the United Kingdom, made up of a large chamber of consultant psychiatrists, nurse prescribers and non-clinical support services, assessing and treating 2000+ patients each month within the NHS and private sector across all age groups.
Job Summary
We are seeking highly motivated and committed individuals with a positive mental attitude, who can meet tight deadlines and who are comfortable working in a fast-paced, demanding environment requiring skills of autonomy and initiative. You will need excellent attention to detail and problem-solving skills.
Your primary duties will be to process high volumes of referrals to the service, transfer information between our systems, collate medical information, populate Excel spreadsheets, update confidential electronic records and closely liaise with patients, clinical and admin colleagues and partner agencies by email and telephone.
You will join our busy, virtual support team and be available to work 32+ hours a week over flexible hours from your secure home office environment.
Description of Duties
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Examples of activity
Answering email enquiries;
Answering and directing phone calls;
Act as the point of contact for internal and external clients;
Provide cover for colleagues when and where necessary;
Plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met;
Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately;
Actively participate in regular supervision with the line manager;
Participate in audits, performance monitoring and meet objectives;
Completing mandatory and ongoing training.
You will be an excellent written and verbal communicator with a high degree of literacy, above-average IT skills, and be conversant with Microsoft Office software suite and be readily adaptable to fast-paced changes in service.
You will routinely liaise with patients, psychiatrists, NHS and private organisations and multidisciplinary agencies including GPs, CMHTs and The Police.
You will need reliable and fast broadband that supports video meetings. Previous of working in mental health or other healthcare setting will be a distinct advantage.
Hours of work are 8-hour shifts between core business hours of 8 am - 8 pm 7 days a week.
There is an additional work-from-home bonus offered of £1000 pa pro-rata.
This role will require you to be at your computer for the duration of your shift (breaks excluded) and concentrating on the work for extended periods. Please ensure this is something you are able to sustain before applying.
Other Information
The role is home-based, but you may be required to attend various meeting locations occasionally.
You must have a suitable private, home office space where you can work without interference or distraction, away from other people in your household.
The post holder will be expected to register with the DBS Update Service at their own cost to keep their DBS certificate current. Psychiatry-UK will apply for the original DBS certificate on their behalf.
This is a temporary employed position on a fixed-term basis for six months. The possibility of the contract being renewed will be based on the needs of the business at the time as well as the post holder's performance and attendance.
Confidentiality
The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.
Valuing Diversity & Human Rights
No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.
Data Protection
If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the line manager's request, which is commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
Previous applicants need not apply.
Application Guidance
Your CV is like your billboard – it needs to sell you to us in one glance. Employers don’t always have time to deep-dive or try and interpret the information you provide.
Ensure your CV:
· Is up to date and any career gaps are explained.
· Clearly evidences the experience that is asked for in the job ad.
· Is easy to read and understand with an uncluttered layout.
· Has no spelling/grammar mistakes.
· Doesn’t include industry jargon that may not be understood.
Add a cover letter to include any information that is not in your CV that you think is important for us to know. If you know someone who already works for us, please detail your relationship to them in this letter.
Complete any tests/assessments requested, right away, as without these, your application will not be considered.
If you are shortlisted, we will contact you via Indeed messaging and ask that you complete a screening tool. This information will be used to select who is invited for interview.
If you are invited for an interview, it will take place via MS Teams. If you don’t already have Teams, don’t worry, you won’t need to download anything, the meeting link will open in a browser window.
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 6 months
Salary: From £24,960.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Flexitime
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- administration: 1 year (required)
- healthcare/mental health: 1 year (required)
Language:
- English (CEFR level C1 minimum) (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
