support specialist Washington, DC
Job description
Gridiron IT is seeking a Senior IT Support Specialist local to Washington DC to work onsite.
Ability to obtain a Public Trust Security Clearance required.
Core Responsibilities:
- Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users
- Move/add/change of end user equipment
- Software install and upgrades
- General troubleshooting and problem resolution
Requirements:
- Must have a minimum of 6 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
- Must have excellent customer service skills
- Must be able to create, edit and submit process and procedural documentation when needed
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. 5000 2022 recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 6 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Washington, DC 20002: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This position sits onsite in Washington, DC 5x per week. Please make sure you're available to do this.
- This position requires the ability to obtain a Public Trust clearance (requires US Citizen and clean background). Are you comfortable with this?
Experience:
- IT support: 6 years (Required)
- Tier 2/3 support: 2 years (Required)
Work Location: In person
