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support specialist London, England

Enable Leisure and Culture

Full Time London, England 25828 - 12.04 GBP ANNUAL Today

Job description

About Us
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people's lives.

Benefits

Flexible working hours & a hybrid working environment
30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
Life Insurance
Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
Free Gym Membership

Health & Wellbeing Support Officer

Reports to: Health & Wellbeing Programme Lead
Based: Battersea Park
Salary: £25,828
Contract: Permanent, 40 hours per week
DBS: Basic

Main Duties and Responsibilities

Process new referrals to the Weight Management and Guys Get Active programmes, booking appointments.
Liaise with the Health and Wellbeing Programme Lead, delivery staff and referrers across Wandsworth and Richmond boroughs.
Maintain records and input data from sessions, assessments, and health information from referrers or other clinicians.
Use excellent customer service to deal with enquiries from a range of individuals and organisations including mental health service users, programme participants, and referrers.
Support exercise instructors and nutritionists delivering Weight Management and Guys Get Active sessions by booking facilities, identifying exit routes and organising meetings.
Develop relationships with stakeholders, community partners and clinical services who are involved in the programme.
Assist in promoting the programme and encouraging clients to keep active through newsletters, attending events, social media.
Organise and administrate team meetings and steering group meetings and other relevant meetings as required, including taking minutes.
Manage the social media content by posting on our pages and responding to enquiries
Support the Health and Wellbeing Programme Lead to record, monitor and report programme statistics, measurements and feedback. Assist in displaying information in an appropriate manner for the target audience e.g. presentations, written reports, verbal updates.

Generic Duties and Responsibilities

To comply with all, Enable Codes of practice, including the code of conduct, and policies and procedures concerning data protection and health and safety.
To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients; to work to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected and to report any instances of inappropriate behaviour or discrimination.
Ensure patient referral data is kept securely in line with data protection best practice guidelines and Enable’s procedures.
To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. To ensure that your line manager is made aware and kept fully informed of any concerns which you may have in relation to safeguarding.
Required to work across multiple sites within Wandsworth and Richmond as part of a usual working week.
To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.

Personal Specification

Experience of project or programme administration including data inputting and basic monitoring of attendances.
Knowledge of the benefits of physical activity and exercise on Long Term Conditions (i.e. Obesity)
Experience of working with people who are obese (desirable)
Good ability to use Microsoft Office, including Word, Excel and Outlook, and use of online monitoring systems.
Good interpersonal skills with the ability and confidence to develop effective working relationships with a wide range of customers, organisations and partners.
Excellent organisation, planning and time management skills. High level of attention to detail.
Very good communication skills, verbal and written. Able to communicate with a range of different partners in a meaningful way.
Able to monitor attendances, and other key performance indicators and report them as required.
Able to meet service user’ needs and ensure customers and stakeholders receive an excellent service
Able to work effectively with others in a team openly and collaboratively, valuing their differences creating a working environment which helps achieve goals
Able to work unsupervised to agreed outcomes, meeting deadlines and within a targeted work environment.
Able to behave ethically and professionally and achieve high levels of performance in self and others
Commitment to valuing equality and diversity and understanding of how this applies to own area of work
Flexibility; able to work at multiple locations, and work hours required by post including early mornings, evenings, weekends and bank/public holidays