support specialist Port Coquitlam
Job description
Dominion Lending Centres is seeking a skilled and motivated Support Specialist to join our dynamic team. The successful candidate will play a critical role in providing technical support and assistance to our brokers, ensuring smooth functioning of the systems we offer and resolving technical issues promptly. This is an excellent opportunity to contribute to a rapidly growing organization in the mortgage industry and make a significant impact on our daily operations.
Responsibilities:
- Provide first-level technical support to Dominion Lending Centres' brokers via Zendesk.
- Troubleshoot and resolve software issues related to our proprietary systems and other IT infrastructure.
- Assist users in setting up and configuring software applications and resolving compatibility issues.
- Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
- Document and track technical support issues and resolutions in a systematic manner.
- Develop and maintain user guides and knowledge base articles to assist users in self-troubleshooting common issues.
- Stay up to date with the latest technology trends and advancements to provide valuable insights and recommendations.
Qualifications:
- Knowledge of computer hardware/software, operating systems (Windows and macOS), and networking fundamentals.
- Familiarity with software troubleshooting, including web-based applications, CRM systems etc
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with iOS / Android email setup and management.
- Excellent problem-solving skills with a logical and analytical approach.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users effectively.
- Customer-focused mindset with a commitment to providing excellent support and service.
- Ability to work independently and collaboratively within a team.
- Relevant certifications (e.g., A+, Network+, Microsoft Certified Professional) are a plus.
Job Types: Full-time, Permanent
Salary: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Port Coquitlam, BC V3B 1J6: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Port Coquitlam, BC V3B 1J6
About Dominion Lending Centres
CEO: Gary Mauris
Revenue: $5 to $25 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.dominionlending.ca
Year Founded: 2006
