Support Services Assistant Oxford, England
Job description
Role Responsibility:
SUPPORT SERVICES ASSISTANT
Salary: £10.42 per hour
Working Hours: Permanent, Full-Time, 40 Hours per week
Location: Nuffield Orthopaedic Centre, Oxford, OX3 7LD
Do you enjoy meeting new people? Are you passionate about helping others? Are you looking for a role in an office environment?
At G4S Facilities Management we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do.
Nuffield Orthopaedic Centre is a hospital with a world-wide reputation for excellence in orthopaedics, rheumatology and rehabilitation having treated patients with bone and joint problems for more than 80 years.
We are looking to recruit a Support Services Assistant to join our friendly team to provide an efficient reception service for the patients, visitors, the general public and hospital staff. This is a full-time role based at Nuffield Orthopaedic Centre working 40 hours per week, Monday to Friday from 7:30am to 4pm.
Responsibilities:
Respond to customer events by coordinating within the porter, domestic, linen and maintenance teams using the computerised helpdesk system.
Record customer requests and ensure all information is passed to the appropriate departments.
Answer and provide accurate information to callers promptly.
Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them.
Generate management information from the information system to ensure G4S meets the agreed service standards.
Ensure all bleeps are kept secure and signed to authorised personnel only.
Carry out emergency procedures for cardiac, fire and test the equipment when required (i.e. test bleep).
Report system faults in line with the agreed procedures.
Book and record requests for taxis.
The Ideal Candidate:
Essential Criteria:
Experience working in an office environment.
Flexible and hands-on approach to work.
Good understanding of English.
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Progression, training and development catered to you.
Charity work.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
