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Role Responsibility:

SUPPORT SERVICES ASSISTANT

Salary: £10.42 per hour

Working Hours: Permanent, Full-Time, 40 Hours per week

Location: Nuffield Orthopaedic Centre, Oxford, OX3 7LD

Do you enjoy meeting new people? Are you passionate about helping others? Are you looking for a role in an office environment?

At G4S Facilities Management we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do.

Nuffield Orthopaedic Centre is a hospital with a world-wide reputation for excellence in orthopaedics, rheumatology and rehabilitation having treated patients with bone and joint problems for more than 80 years.

We are looking to recruit a Support Services Assistant to join our friendly team to provide an efficient reception service for the patients, visitors, the general public and hospital staff. This is a full-time role based at Nuffield Orthopaedic Centre working 40 hours per week, Monday to Friday from 7:30am to 4pm.

Responsibilities:

• Respond to customer events by coordinating within the porter, domestic, linen and maintenance teams using the computerised helpdesk system.

• Record customer requests and ensure all information is passed to the appropriate departments.

• Answer and provide accurate information to callers promptly.

• Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them.

• Generate management information from the information system to ensure G4S meets the agreed service standards.

• Ensure all bleeps are kept secure and signed to authorised personnel only.

• Carry out emergency procedures for cardiac, fire and test the equipment when required (i.e. test bleep).

• Report system faults in line with the agreed procedures.

• Book and record requests for taxis.

  
  

The Ideal Candidate:

Essential Criteria:

• Experience working in an office environment.

• Flexible and hands-on approach to work.

• Good understanding of English.

  
  

Benefits:

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you.

• Charity work.

• Refer A Friend incentives.

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical.

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.