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Job description

9895CF

£28k – 30k per year + bonus + benefits

Desktop Support Engineer – HYBRID WORKING

We are working in partnership with one our of biggest customers looking for an experienced Desktop Support Engineer.

The Desktop Support Engineer is a split role covering our clients service centre along with one of their customers. The successful candidate will possess the ability to transfer between roles as requested and be comfortable in doing so.

The Skills required should either be in place or working towards either academically or through on the job training.

KEY RESPONSIBILITIES

Desktop and User Support

User Adpotion of the chosen technologies

Desktop and mobile device technical support

Create, deploy & test desktop images for corporate machines

Monitor the customers environment and operational systems thus responding to alerts and alarms as necessary to resolve problems efficiently.

Contribute to the Starters, Leavers and Movers account and equipment provisioning (PC, AD Account, IP Telephony setup, Mobile Phone, Office 365 etc)

SKILLS

Essential: M365 administration, Autopilot, Endpoint Manager, iOS, MS Office, Basic Active Directory

Desirable: File & Print management, Windows Server, Cisco Anyconnect

JOB SKILLS

Excellent Customer Facing and communication Skills

Good understanding of Microsoft software and applications on desktops / laptops

Microsoft Teams telephony and video conferencing

Understanding of Active Directory

Knowledge of Office 365, and hybrid environments

Basic networking understanding

Knowledge of file & printer services

Operational knowledge of Autopilot and Endpoint Manager

DESIRABLE SKILLS

Ability to work under pressure and meet deadlines

Proactive worker with the ability to work alone and within a team

Windows Server

MAC OSX

Windows 10/11

Meraki networking

AV support

Printers (fixing common problems)

Industry qualifications such as CompTIA A+, MS-900, MD-102

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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