Customer Service and Ecommerce Assistant - London London, England
Job description
London | Hybrid working
Consumer Additions are partnered with a luxury fashion brand who is currently seeking a Customer Service and Ecommerce Assistant.
This well established, yet high-growth brand, is a leader in their niche and a household name in the industry. They've had a successful recent round of new investment, which includes backing from a celebrity with a portfolio of successful ventures.
The role will focus on customer service via online channels, but will also have a key focus on ecommerce during quieter months. This includes everything from updating products on the website, to being involved in specific projects.
Responsibilities:
- Handling all incoming customer queries and questions, via online channels, phone and email.
- Being a product expert; knowing each product, sizing, and customisations inside and out.
- Assisting on ecommerce projects with the Head of Ecommerce Operations.
- Working on adhoc ecommerce tasks as they arise.
- Assisting with or Returns and Exchange queries from customers.
- Act as a liaison between the eCommerce backend and 3PL warehouses to fulfil customer orders.
- Escalate issues where appropriate via the correct channels.
The Ideal Candidate:
- Has worked in a customer service role with experience using help desk software to log and respond to queries.
- Ecommerce experience isn't essential, but a strong willingness to learn new tools and skills is key.
- Has a polite and approachable manor.
- Proactive; during slower periods will suggest new ideas and projects to improve the experience for the customer.
- Has strong problem solving capabilities
- Is calm under pressure
In applying for this vacancy, you accept that your data will be processed by Consumer Additions. We take great care looking after your personal data and more information about this can be found here https://www.consumeradditions.com/privacy-policy/.
