support engineer

support engineer Poole, England

Durateam
Full Time Poole, England 32000 - 28000 GBP ANNUAL Today
Job description

We are currently seeking an IT Support Engineer for a permanent opportunity in Poole. As a valued member of our team, you will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.

Key Responsibilities:

  • Serve as the on-site first point of contact for IT hardware and software support.
  • Manage firewall configurations and ensure their effective operation.
  • Provide support for laptops, including Mac devices.
  • Administer and manage user accounts and MS Office 365 profiles.
  • Diagnose and resolve issues using systematic troubleshooting skills.
  • Perform daily system checks to maintain optimal performance.
  • Resolve complex problems and issues in a timely manner based on priorities.
  • Occasional on-site support and installations.
  • Create user guides and documentation.
  • Assist both on-site and remote users with their IT needs.
  • Monitor and maintain networks and hardware resources.

Experience:

  • Minimum of 2 years of IT support experience.
  • Strong knowledge of Microsoft 365.
  • Previous experience in supporting on-site hardware and software.
  • Firewall management expertise.
  • Familiarity with OneDrive, Egnyte, or similar platforms.
  • Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
  • Knowledge of Mac devices and support.
  • Experience with user account management and MS Office 365 profiles.
  • Ability to create user guides and documentation.
  • Understanding of network monitoring and hardware resource maintenance.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

  • Flexitime
  • On-site parking
  • Private medical insurance

Schedule:

  • Flexitime
  • Monday to Friday

Experience:

  • Technical support: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

About Durateam

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.durateamglobal.com

support engineer
Durateam

www.durateamglobal.com
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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