support engineer Poole, England
Job description
We are currently seeking an IT Support Engineer for a permanent opportunity in Poole. As a valued member of our team, you will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.
Key Responsibilities:
- Serve as the on-site first point of contact for IT hardware and software support.
- Manage firewall configurations and ensure their effective operation.
- Provide support for laptops, including Mac devices.
- Administer and manage user accounts and MS Office 365 profiles.
- Diagnose and resolve issues using systematic troubleshooting skills.
- Perform daily system checks to maintain optimal performance.
- Resolve complex problems and issues in a timely manner based on priorities.
- Occasional on-site support and installations.
- Create user guides and documentation.
- Assist both on-site and remote users with their IT needs.
- Monitor and maintain networks and hardware resources.
Experience:
- Minimum of 2 years of IT support experience.
- Strong knowledge of Microsoft 365.
- Previous experience in supporting on-site hardware and software.
- Firewall management expertise.
- Familiarity with OneDrive, Egnyte, or similar platforms.
- Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support.
- Experience with user account management and MS Office 365 profiles.
- Ability to create user guides and documentation.
- Understanding of network monitoring and hardware resource maintenance.
Job Types: Full-time, Permanent
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Flexitime
- On-site parking
- Private medical insurance
Schedule:
- Flexitime
- Monday to Friday
Experience:
- Technical support: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Durateam
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.durateamglobal.com