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Job description

We are currently seeking an IT Support Engineer for a permanent opportunity in Poole. As a valued member of our team, you will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.

Key Responsibilities:

• Serve as the on-site first point of contact for IT hardware and software support.
• Manage firewall configurations and ensure their effective operation.
• Provide support for laptops, including Mac devices.
• Administer and manage user accounts and MS Office 365 profiles.
• Diagnose and resolve issues using systematic troubleshooting skills.
• Perform daily system checks to maintain optimal performance.
• Resolve complex problems and issues in a timely manner based on priorities.
• Occasional on-site support and installations.
• Create user guides and documentation.
• Assist both on-site and remote users with their IT needs.
• Monitor and maintain networks and hardware resources.

Experience:

• Minimum of 2 years of IT support experience.
• Strong knowledge of Microsoft 365.
• Previous experience in supporting on-site hardware and software.
• Firewall management expertise.
• Familiarity with OneDrive, Egnyte, or similar platforms.
• Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
• Knowledge of Mac devices and support.
• Experience with user account management and MS Office 365 profiles.
• Ability to create user guides and documentation.
• Understanding of network monitoring and hardware resource maintenance.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Flexitime
• On-site parking
• Private medical insurance

Schedule:

• Flexitime
• Monday to Friday

Experience:

• Technical support: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

About Durateam

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.durateamglobal.com