operations manager Stoke-on-Trent, England
Job description
Description
JOB TITLE: CCTV Control Room Officer
LOCATION: Potteries Shopping Centre, ST1 1PS
CONTRACT: Permanent
HOURS: 40 hours per week
SHIFT PATTERN: Six week rolling rota with various shift patterns which will include nights
PAY RATE: £12.36 Per Hour
OVERVIEW OF JOB DESCRIPTION
The CCTV and Security Control Room Officer role ensures that exemplary security and customer service standards are always provided to the client and visitors. A can-do attitude is essential in this highly influential role.
Main Duties & Responsibilities:
As a CCTV and Security Control Room Officer your role will be varied including ensuring the safety and support of various teams, customers and retailers both inside and outside of the Potteries Centre.
ABM UK aim to meet and exceed our client’s requirements and it is of vital importance that we achieve high standards of service when looking after the security and visitor experience of our guests.
- To provide detailed attention to and operate to a high competence the Centre CCTV system
- To deliver top class level of customer service when responding to telephone calls and car park queries
- To complete routine checks and maintain a safe working environment
- To ensure all documentation is kept up to date and recorded
- To ensure good communication by fault / defect reporting
- To monitor Fire Panel
- To control Contractor access to site
- To produce Incident reports in a timely manner
- To save footage for evidence and support external agencies
Essential Requirements:
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Able to remain calm under pressure.
- Adaptable and flexible in approach to work required.
Qualifications:
- Current SIA CCTV licence
- Able to use Word, Excel software to a basic standard
- Relevant training will be provided
