Supervisor – Scania Assistance Bradford, Yorkshire and the Humber, England
Job description
Supervisor – Scania Assistance
Salary starting from £32,025 plus excellent benefits package!
Working Hours: 4 on 4 off 07:00 – 19:00
Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for a technically minded Supervisor with a background in heavy vehicles or similar. Based at our Bradford Scania Assistance Branch you will support the Branch Manager and supervise the team of 17 Service Coordinators.
At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
Responsibilities:
- Organising, maintaining, monitoring the shift-plan including daily planning and attendance
- Handle complaints according to established process
- Monitor and control closing of complaints in a timely manner
- Provide Service Coordinator cover when necessary
- Support and guide Service Coordinators in their daily operation, take difficult cases if necessary
- Monitor case quality and give feedback to Service Coordinators with the aim to create improvements
- Responsible for the introduction of new Service Coordinators including planning and program
- Responsible within the centre for training in processes, procedures and systems
- Online training portal administrator including responsibility for monitoring progress of required training
- Provide cover for the Centre Manager when necessary
Key requirements for the role:
- College qualification preferably with a technical orientation
- Sound work experience preferably from the commercial vehicles or equivalent industry
- Experience in a technical role from the heavy vehicle or equivalent industry
- Customer service experience
- Excellent communication skills
- Very good IT knowledge including Windows Office (Excel, Power Point)
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today.
Closing Date: 13/10/2023
