Stories Officer England
Job description
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Citizens Advice is looking for a communications professional to join our fantastic news team for two days a week.
As a Stories Officer you’ll put the people we help at Citizens Advice at the heart of our media work. This role supports the delivery of high-impact media coverage on our key policy issues, including welfare, debt and consumer. You’ll also be producing content based on people’s lived experience for social media; branded communications like impact reports; and to support our fundraising objectives.
You’ll work with our network of charities across England and Wales, our social media channels and our policy teams, to identify and support people to tell their stories. This role requires excellent judgement and sensitivity as you’ll be in direct contact with the people we help at Citizens Advice.
You’ll have a good understanding of the media landscape and be able to spot and see through innovative ways to tell people’s stories. This is a great opportunity to work with your fellow Stories Officers and thrive in the wider news team working together to make things better for people.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
More information about the role is in the candidate job pack.
If you would like to apply, please submit an anonymous CV and a cover letter (no more than 2 pages) that addresses the following 4 of the essential criteria as set out in the person specification in the candidate job pack:
- Commitment to the goals of Citizens Advice.
- Excellent written and oral communications skills, including using innovative outputs for the most impact.
- Excellent interpersonal skills, with the ability to build strong working relationships with internal and external stakeholders. Experience handling client or similar information sensitively, putting the individual’s needs first.
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Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
