store manager

store manager Coventry, England

Telegraph Hotel
Full Time Coventry, England 24500 - 12.04 GBP ANNUAL Today
Job description

We currently have an exciting opportunity to join the team as a Reception Supervisor at the Telegraph Hotel, Coventry.

Who are we:

An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.

The ideal candidate:

The ideal candidate would possess outstanding communication skills.

- Previous reception experience required

Duties will include:

· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

· Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.

· Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.

· Professionally and competently operates the telephone system in line with both operating and Company Standards.

· To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally,

- Assisting the Front Office Manager with the day to day management of the front office operation

- Supporting finical procedures and revenue capture

- Driving additional revenue through product upselling

- Duty manager coverage

Benefits:

At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Job Type: Full-time

Salary: From £24,500.00 per year

Benefits:

  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Coventry: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Reference ID: REC- SUP 2023

store manager
Telegraph Hotel

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