Customer Service Advisor (Automotive) Peterborough, England
Job description
RAMP (Repair and Maintenance Plans) is an exciting, innovative and forward thinking business that provides a range of automotive repair and maintenance plans throughout the UK.
We specialise in partnering with the very best franchise and independent motor retailers to provide their customers with industry leading products that deliver the highest levels of care for their vehicles and exceptional customer service standards.
Due to rapid business growth, we are currently looking for brand new talent for our contact support centre based at our friendly Head Office in Peterborough.
Benefits include:
The opportunity for a Customer Experience Advisor, to join a friendly team. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- Salary – £21,000 - £32,000 (OTE - depending on hours)
- Bonus/Commission
- Overtime Availability
- 31 Days Paid Annual Leave (including Bank Holidays)
- Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts.
- Life Insurance Benefit
- Preferential rates for servicing, MOTs and parts at selected businesses in the UK
- Fantastic discounts on vehicles sales at selected businesses in the UK
- Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk
- Pension scheme
Job Role:
Assist customers and repairers with submitting vehicle repair requests via telephone, email and 1link. Daily tasks would involve:
· General administration of vehicle repairs
· Liaising with repair agents/garages and customers
· Customer service
Successful applicants will possess and be able to offer:
· Preferable but not essential to have experience of working in a car dealership within service or a workshop environment.
- Possess excellent communication, organisation an inter-personal skills
- Be enthusiastic, respectful and friendly to customers and colleagues.
- Possess a positive / can-do attitude.
- Have the passion and ability to deliver an outstanding customer service.
- Possess high levels of integrity and drive to succeed.
- Computer literate, including Microsoft Office
Work Pattern
This is a permanent full-time position
- Monday – Friday (optional Saturdays)
- 9.00am – 5.00pm (optional additional hours)
Visit www.ramplimited.co.uk to find out more about our company.
Repair and Maintenance Plans Ltd (RAMP) are an equal opportunities employer.
Your data will be held in line with the General Data Protection Regulations 2018.
For further information you can request our Data Privacy Notice.
Job Types: Full-time, Permanent
Salary: £21,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Wellness programme
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Fully Covid-19 Secure
Work Location: In person
