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Job description

We are Cinch Self-Storage. From our humble beginnings, with a single store in Bicester in February 2018, we have grown to over 14 self-storage sites across the UK and are expanding steadily. We pride ourselves on unmatched customer service, coupled with a tremendous team spirit, truly putting our customers and teams at the forefront of everything we do.

To deliver this unbeatable service to our customers, we are looking to hire the simply best, exceptionally committed, and brightest talent. Currently, we are seeking a Store Manager to join our team and manage operations our new store coming soon to Watford. You will be an essential part of shaping the operational direction and culture of our UK business.

Let’s talk about the role!

• Putting the customer first in everything that you do. Whether it be welcoming customers new to their self-storage journey, answering phones & online leads or simply walking the store, ensuing customer satisfaction which must remain at the core of your role.
• Ensure the store operates at peak efficiency, by supervising, organizing, directing and training store employees. This while establishing, monitoring, and managing operational KPI’s. A major part of the role will be using KPI’s and data to drive store performance and efficiency. This will include preparing and presenting weekly and monthly reports.
• Oversee daily operations and ensuring the store is flawless, at all times. Each store is responsible for their own cleaning, whether it be the office, bathrooms or vacant units, we are looking for somebody who has the upmost pride in where they work and want to show it off!
• Controlling and managing supplies and inventory to ensure full availability for customers. From boxes to bubble-wrap, you will be responsible for making sure that your inventory and display is accurate and presentable at all times.
• Maintaining a safe and healthy work environment by establishing, following and enforcing procedures and complying with legal regulations. From move-ins to move-outs and everything in-between, our customers and team deserve the best workplace standards and we need your help to ensure this happens.
• Given that this is a customer facing business, you will be required to work a variety of shift patterns, including, mornings, evenings, weekends and some holidays.
• Although rare, there are occasions where managers are called out of hours. This would be in the case of an alarm, incident or other potential security occurrence. This would be on a rotating basis to ensure fairness and equality.

Let’s talk about you!

• Somebody with 2-5 years of management experience within a team environment.
• Confidentiality is key. You must understand the important of handling sensitive customer information such as addresses and customer credit card information and that you are responsible for the strictest GDPR standards, ensuring all information is kept safe and secure.
• Communicate with many different stakeholders, e.g., customers, team members, neighbours, back-office team members and more.
• Exceptional and above standard customer service skills, with the ability to connect with customers of varying backgrounds.
• Experience with KPI and target setting ownership.
• Excellent problem-solving skills and leadership qualities.
• Comfortable delivering frequent direct written and oral feedback to team members.
• An extremely process oriented mindset, while having the ability to get your hands dirty when need be.
• The ability to take feedback and excel under pressure.
• Self-storage and sales experience is not required, but certainly is a plus!

What we offer!

· A full-time contract.

· Benefits package, comprising of a quarterly bonus scheme based on KPI achievements.

· A great opportunity to build something you are proud of. We are growing steadily, which means that the opportunities at Cinch Self-Storage are abundant.

· A transparent company culture with flat hierarchies and long-term support to help you go further with us.

· An awesome team spirit and an exciting workplace with a dynamic and friendly environment.

· A generous discount on storage.

· Discounts on all merchandise.

· A special birthday surprise on your birthday

· A great pension scheme.

· Social events throughout the year.

· Free on -site parking.

This job description is not exhaustive. We would expect individuals to be flexible and to adapt. Self-storage and sales experience is not required, but certainly is a plus.

Cinch Self-Storage is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Job Type: Full-time

Salary: £33,000.00-£34,000.00 per year

Benefits:

• Company pension
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 3 years (required)

Work Location: In person