Stakeholder Engagement Lead Cardiff, Wales
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Job summary
This role is ideal for someone who is looking for an interesting and rewarding stakeholder engagement role with part time hours. It’s an exciting opportunity to work within an award-winning communications team in the heart of a vibrant and modern organisation. Working within the external affairs team in the external communications department, this role is perfect for an experienced stakeholder engagement practitioner, who thrives when working in a fast-paced environment.
Companies House is going through its biggest transformation since 1844, with significant legislative changes on the horizon, via the Economic Crime and Corporate Transparency Bill. Our changing role is of interest to a wide range of external stakeholders. Using your sophisticated engagement skills, you will co-lead on our stakeholder engagement activity, ensuring that we have two-way dialogue with the right stakeholders at the right time.
We’re looking for someone who has the ability to apply big picture thinking in a complex environment. You will be an adaptable, outcome-driven individual who can drive forward cross-government delivery at pace. You should be comfortable taking the initiative and working proactively to tackle emerging issues. You will also need to be a good communicator who enjoys working with others and who can build effective relationships with internal and external stakeholders.
Working in a small stakeholder engagement team, you will be responsible for leading on some of our projects whilst overseeing and supporting other projects. You will liaise closely with senior leaders as well as with our policy and external affairs colleagues at the Department for Business and Trade (BaT).
You will be experienced in drafting comprehensive briefing notes in plain English for stakeholder forums and conferences. You will also be adept at writing strategies, lines to take, presentations and evaluation documents.
This is a really interesting time to work at Companies House. Come and join our team and help shape our story.
We currently work from our Cardiff office as well as working from home. The successful candidate will be expected to follow this hybrid working. This role is for 21 hours a week and the salary will be pro-rata.
Job description
You will be responsible for:
Delivering cross-cutting engagement
- Supporting and mapping strategic engagement to better inform communications activity, co-ordinate messaging, share insight and intelligence, and build awareness and understanding of the changes resulting from the Economic Crime and Corporate Transparency Bill.
- Creating, delivering, monitoring and managing plans to ensure effective engagement with stakeholders across different sectors and functions.
- Ensuring a joined-up approach to cross-cutting policy issues and ensuring updates are shared with stakeholders in a strategic way.
- Identifying work areas where stakeholder insight could add real value to policy thinking and the consideration of service changes. Encouraging a culture of seeking stakeholder insight and using it across the organsiation.
- Act as the engagement lead for specific sectors, while maintaining an overview of and advising direct reports on activity for other sectors.
- Supporting leads for other sectors and providing support across the team to deliver key activity.
- Ensuring the team works with flexibility and collaboration in order that new priorities can be allocated and the workload remains fairly distributed.
Leading the stakeholder engagement team
- Alongside your job share counterpart, you will provide visible leadership and strategic direction for the stakeholder engagement function, giving a clear sense of direction and purpose for direct report.
- Develop and nurture talent through effective and clear leadership.
- Ensure appropriate collaboration and insight sharing with other communications functions (e.g. campaigns, press and creative teams).
Relationship management
- Develop productive working relationships with policy implementation and service delivery teams to understand their priorities, structures, policies and desired outcomes, and agree on areas to communicate with stakeholders.
- Develop strong relationships with colleagues at BaT and across government
- Build professional relationships with stakeholder contacts based on honesty, authority and credibility.
- Good influencing skills: ability to work with and advise senior colleagues on engagement issues, make decisions about appropriate activities and offer constructive challenge where necessary.
- Worth within stakeholder engagement team and with wider external communications colleagues to craft consistent and clear communications for our stakeholders via our stakeholder newsletters, blogs, email inbox and other relevant channels.
- Ensure the stakeholder relationship management system is used effectively and that its insight helps to identify trends or potential issues.
Reputation monitoring
- You will deliver a robust stakeholder listening function to identify and tackle emerging risks and opportunities. You will also report quarterly stakeholder analysis to Companies House’s Main Board.
- You will undertake wider horizon scanning to identify relevant external factors.
- You will analyse the results of an annual stakeholder reputation survey and recommend actions to take.
Proactive stakeholder communications
- Work with stakeholders and partners to build third party advocacy and support (in owned or earned channels) for announcements, key milestones or stories about Companies House’s strategic narrative.
Insight and evaluation
- Experience in stakeholder mapping and other methods of gathering stakeholder intelligence.
- Deliver a consistent feedback loop. You will identify ‘lessons learned’ from each project and share learnings with the rest of the team, the wider directorate and across the organisation.
Person specification
- Proven experience of seeing the bigger picture, political awareness, and understanding the cross-cutting nature of policy making.
- Ability to build and maintain relationships across a diverse stakeholder network, and deliver Companies House, BaT and the wider Government’s priorities.
- Excellent interpersonal skills and experience of engaging with people at a range of different levels.
- Ability to weigh up evidence from a range of different sources, sometimes at pace, and come to your own conclusions.
- Strong communication skills (written and verbal), with proven ability to present complex issues clearly and concisely to diverse audiences.
- Be flexible and able to support the wider team where needed.
- Experience of working to tight deadlines and managing competing priorities.
- A keen interest in continuous learning and skills development.
- You will be committed to equality, diversity and inclusion and you will demonstrate this in your work.
Essential Skills and Experience:
Significant knowledge and experience of working within an engagement or communications field:
- Strong collaboration skills and experience of working with stakeholders and senior leaders.
- Experience of working on policy implementation.
- Excellent written and verbal communication skills.
- Good management skills, including the ability to quality assure the work of direct reports and coach them to achieve ongoing improvement / development.
- Good organisational and project management skills.
- Demonstrable knowledge and experience of using different media and IT packages.
Your technical skills will be assessed against the GCS competency framework:
GCS competency
Insight:
- Be alert to emerging issues and trends which might impact or benefit own and team's work.
- Actively encourage ideas from a range of sources and stakeholders and use these to inform thinking.
- Work with policy colleagues in a timely way to examine and define policy issues to be supported. Commission additional research to gain insight in to issues, where required.
- Use segmentation and mapping techniques to identify target audiences and potential partners.
Ideas:
- Work with team to set priorities, goals, objectives and timescales.
- Develop plans, considering resources and budgets. Identify risks and plan mitigating actions.
- Confirm segmentation to ensure audiences are targeted effectively.
Implementation:
- Establish relationships with a range of stakeholders to support delivery of business outcomes.
- Gather evidence to assess impact and effectiveness throughout the delivery of communication.
- Demonstrate strong written communication skills. Provide advice and guidance to colleagues on writing clearly for target audiences.
Impact:
- Develop appropriate dashboards to support timely, effective evaluation.
- Analyse evidence to assess effectiveness of communication and identify lessons learned.
About us
Our aim is to be the best registry in the world achieved through brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation wide transformation programme focussing on a complete redesign of our digital services, target operating model and culture. This change will need different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment is encouraged and utilised.
To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. and watch our video to find out more
Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards.
We encourage professional development, celebrate success and live our values to effect real change.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everyone in Companies House brings something different, and so will you. We are committed to ensuring that we are representative of the citizens that we serve. To fulfill our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive of all physical and mental disabilities and as such we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions prior to interview, to name a few. We will be happy to discuss any niche and person-centred adjustments, please contact the Recruitment team by emailing [email protected]
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Delivering at Pace
Benefits
Apart from a competitive salary and highly competitive contributory Civil Service Pension, we also offer a benefits package including:
A generous 30 days annual leave (based on full time hours) in addition to public holidays
A range of recognition schemes including Instant Awards to thank and recognise each other's efforts and contributions
Strong ethos of Equality, Diversity and Inclusion
Great work life balance with flexible and mobile working
A pro-active approach to employee wellbeing that allows our employees to flourish and be their best at work
An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
Online financial support and advice
Seasonal flu jabs
Generous Maternity, Paternity, Adoption and Shared Parental leave provisions
A focus on career development and progression, supporting all grades with time and funding – Career Pathway options such as apprenticeships and recognised qualifications for a variety of professions are available
A very active Sports and Social Society
A number of inclusive Network Groups for employees at all levels across the organisation
Staff Discount scheme
Holiday play scheme for children
Up to 3 days paid leave for volunteering opportunities
Things you need to know
Selection process details
Candidates will be required to supply a CV and Personal Statement. The Personal Statement should be no more than 1000 words and address any experience, technical skills and Behaviours outlined in the person specification. These will also be explored at interview.
You can find more guidance on completing your application here.
Candidates may be required to undertake an activity as part of the selection process.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and may include Strength based questions in the interview.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
As part of our commitment to a diverse and inclusive workforce, we ask candidates to provide an anonymous application. Please remove all identifying personal information from your CV, personal statement and application including: name; address; date of birth; dates of education.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive of all physical and mental disabilities and as such we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews or assessments and receiving interview questions prior to interview to name a few. If you are unsure what may be appropriate for your specific needs, please reach out and we will be happy to have a conversation about how we can best support you. Please contact the recruitment team if needed and a member of the team will be in touch – [email protected].
Any move to Companies House from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
[email protected]
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
