Front Desk Agent Birmingham, England
Job description
Front Desk Agent
£20,000 - £22,000 per annum + excellent benefits
Hybrid working / based out of our Birmingham Study Centre
Permanent
Full Time
Click here for the full job description
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers. Our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Front Desk Agent to join our friendly Student Experience team based in our Birmingham Study Centre.
As a Front Desk Agent you will be the first point of contact for all students, staff, and visitors at the Arden Study Centre. You will provide a warm and professional welcome to everyone who enters the study centre, and ensure that all initial queries are handled with the utmost care and attention.
Your role will also involve working closely with the Head of Centre Operation to ensure that all facilities-related issues are addressed promptly and efficiently, so that students and staff can focus on their studies and work without any interruptions. This is a crucial 'front of house' role that requires excellent communication and organisational skills, as well as a genuine passion for creating a positive and welcoming environment.
About You:
It is important you have a vocational qualification such as NVQ 2-3 or City & Guild, or equivalent, along with some experience in a relevant role. Alternatively, you should have considerable work experience in a relevant role, reinforced by work experience. In addition, you should be proficient in Microsoft Office, email, and web, with excellent written and verbal communication skills and interpersonal skills.
You should have a working knowledge of relevant IT systems, equipment, and procedures to investigate issues and problems, and evidence of delivering excellent customer service as well as experience in assessing and responding to non-routine work/situations, and an appreciation of the standards set for the conduct and output of the role. It would be desirable for you to also have familiarity with the work of the department and of the university, as well as experience in delivering facilities-related support.
Please refer to the job description for more details.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other competitive benefits!
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: Monday 27th February 2023
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!
