Specialist Customer Care Colleague Sunderland, North East England, England
Barclays
Full Time
Sunderland, North East England, England
24700 GBP ANNUAL Today
Job description
Senior Customer Service Advisor - Fraud-Nightshift
Sunderland/ Hybrid
£24,700per annum + Shift Allowance + Excellent Benefits
Rotating between 8pm and 7am Monday – Sunday (4 days on, 4 days off)
As a Barclays Senior Customer Service Advisor – Fraud-Nightshift, you will be working within a close-knit nightshift team, at the forefront of our obsession with customers. You will help them with a personal approach, providing solutions to best suit their specific needs. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, we will make it our job to notice, nurture and support your ambitions with plenty of room for career progression.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Providing excellent customer service and responses on behalf of Barclays
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Providing excellent customer service and responses on behalf of Barclays
- Using initiative in developing resolutions by telephone, electronic communications (e.g., email, SMS, Chat) or in person, depending on customer preference
- Breaking down complex issues or customer queries and assimilating a wide range of information to fully understand cause, impact, and solution
- Anticipating and understanding the short-, medium- and long-term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank
- Clearly communicating with other business areas as required to ensure great customer outcomes
- Planning and organising with solid attention to detail in preparing for each planned customer contact
What we’re looking for:
• Experience of operating in a customer-focused role
• Experience of operating in a customer-focused role
- Proven experience in promoting an excellent customer journey
- The ability to meet and develop performance standards
- The confidence to communicate with a wide range of customers
Skills that will help you in the role:
• Ability to demonstrate a solid level of knowledge and understanding of our range of products and services
Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
• Ability to demonstrate a solid level of knowledge and understanding of our range of products and services
- Ability to demonstrate solid communication skills and to use a range of communication styles that are tailored to the customer and the situation
- Proven ability to use Microsoft Office tools to a high standard
Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
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