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About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

Spa Receptionist

We are currently recruiting for an experienced Full Time Spa Receptionist to join us at King Street Townhouse Hotel & Spa.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Main Duties of the Role

• Welcoming members and guests to the spa
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
• Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
• Answering phones from prospective customers and clients, taking reservations
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Processing bookings & inquiries
• Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
• Ensure there are sufficient stocks of laundry and retail products at all times
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off