Software Trainer London, England
Job description
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
About the role
Our Customer Education team is responsible for educating our customers around the best approaches to utilising Arbor’s various features, as well as providing guidance as they grow, to help them achieve their goals.
We are looking for a communicative and energetic Software Trainer to join our Customer Education team and help us coach our customers to best utilise the Arbor platform. The remit and focus of the role is to deliver remote, web-based training to various Educational institutions across the country. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re enthusiastic and passionate about teaching, then this is the role for you.
Core responsibilities
Delivering group webinars to our customers.
Highly effective communication to a range of stakeholders both internally and externally.
Ability to pitch training appropriately to the users and deliver this in a concise way, which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Journey.
Having an in-depth understanding of Arbor’s core functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
Excellent organisational skills - you will be juggling a range of schools and training sessions.
Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.
To own the training materials and keep these relevant for Arbor Academy sessions
Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
Occasional travel to Arbor offices (London, Leeds and Lincoln) for team meetings etc.
About you
We’re looking for someone who is passionate about training and supporting Schools with their usage of the Arbor platform. Beyond that, we’d love to see:
Experience as a software trainer and/or working in schools/MATs.
Experience of using MIS systems (not necessarily Arbor)
Helping schools learn from their data
Ability to understand and articulate technology to a range of individuals, including non-technical users
Excellent presentation and communication skills are essential.
Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
Friendly, eager to get stuck in and always willing to help
Good sense of humour and able to inspire others.
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
All of our roles champion flexible working and we are happy to discuss what this means to you!
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected].
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]
Please note: We are unable to provide visa sponsorship at this time.
