About fettle

We’re here to ‘reinvent repair’ and put the service back into bike servicing, for all types of bike fleets. We have designed the business around cyclists by making bike repair modern, accessible, convenient and hassle-free.

Only 2 years old, we’re the UK’s most progressive and fastest growing repair network. We have big plans, and off the back of our recent crowdfunding round of £1.3million, we are just getting started. We are hugely enthusiastic about cycling & care deeply about helping people to travel around cities without harming the environment. So, if you have what it takes to help us deliver extraordinary service, zero faff, then read on...

About The Role

The Mobile Mechanic role is a brand new role at Fettle, and one that is hugely important to us. A role that requires travelling to our clients’ workshops, you will be responsible for building great relationships with our partners and carrying out first class bike (and e-bike/cargo bike) repair and maintenance work.

The variety of this role is what sets it apart. You will be working across multiple different fleets, solving all types of problems, and will be in the unique position to become one of the most sought-after type type of bike mechanic - the e-bike expert. Opportunities for growth and progression are aplenty in this role.

In this role you will

• Deliver top quality repairs and maintenance on bikes, e-bikes and cargo bikes
• Be responsible for your own e-bike, using it to travel to and from our clients, occasionally travelling by fettle provided cargo bike (loaded with tools/equipment)
• Liaise with customers to gain greater understanding of their bikes, spotting trends in the types of issues they face
• Work both independently, and as part of a small team to deliver against targets
• Help Fettle deliver and improve fantastic customer processes
• Mentor and train junior team members in mechanical work
• You will be obsessed with providing a great service to our customers
• Be comfortable using tech to log your work and provide feedback to the operations team on daily maintenance
• Work to SLAs to ensure that you are delivering great work on time

Experience

The Non-Negotiable's...

• You must have demonstrable knowledge of bike repair (equating to Cytech Level 2 or above, although you don’t necessarily need to have the qualification)
• You will be a strong communicator, able to build great relationships with all types of people, across workshop and HQ level
• You will have some knowledge of e-bike repair
• You are flexible, proactive and positive! In this role you will need to be able to spin multiple plates at the same time
• You are able to manage your time effectively and are naturally organised
• You are a problem solver, able to pinpoint the cause of a wide range of issues, both big and small, with the tenacity to solve it
• You love all things cycling, with a real passion for bikes, and a willingness to learn all there is to know about bike repairs and servicing
• You have high levels of professional integrity with a strong sense of ownership
• You are comfortable with working independently, but are also willing to be a team player; this person has got their team’s back
• You are tech-savvy, and happy to adapt to changing systems and environments in a technological way
• You are comfortable riding an e-bike (or are prepared to learn this skill!)

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Benefits

As a Fettle Mobile Mechanic, you’ll get:

• A salary of £30,000.
• Access to a performance-based bonus scheme
• The use of a cracking e-bike/cargo bike!
• Training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world,
• Trade prices on bike parts from the day you start, to keep your own bike going for a better price
• The opportunity to quickly progress in a growing business!

Interview Process

We have created an interview process that is quick and easy, helping us to get to know you and visa versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.

To Apply

If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and an answer to these 2 questions:

• What is your greatest strength?
• What excites you most about this role?