Software Support Engineer Remote
Job description
About us
We are professional, innovative and fast-paced.
Our work environment includes:
- On-the-job training
- Regular social events
- Growth opportunities
This is an opportunity for two Software Support Engineers to join and build their career within a fast paced, growing FinTech company working in partnership with global asset managers such as HSBC, Barclays and Legal and General.
By working consistently to deliver excellent client experience in the support development role you will have the opportunity to further build your engineering career by joining our feature development project teams who build and enhance new and existing Fundipedia features.
We offer ongoing training and support, as well as a dynamic and innovative work environment that encourages creativity and collaboration. Training includes both technical (e.g. Pluralsight) and financial services specific knowledge upskilling.
Salary and position within the organisation will be reviewed annually.
Main Purpose of Job
You will work alongside our Client Account Managers and QA teams, utilising your technical knowledge to resolve issues in a timely manner.
Fundipedia exists in a very regulated industry, so you will need intimate knowledge of the system to provide the highest quality service. To facilitate building your knowledge when time allows you will also work alongside the QA team, performing UAT testing on our product and spending time familiarising yourself with the functionality.
Position in Organisation
Reports to the Director of Client Services
Qualifications, Skills and Abilities
- Degree level qualification or equal experience in a related subject or field, preferred but not essential.
- Experience in C# and appropriate development languages (JS, HTML, etc.)
- An understanding of relational database fundamentals, design and development
- Strong communication skills
- Excellent problem-solving skills
- Eye for detail and identifying problems and solutions
- At least 1+ years commercial experience
- Can follow established patterns and approaches within existing code bases with guidance
- A passion for IT. Self-motivated, able and open to learning and professional development
Ideally you will also need to be comfortable in the following tech stack:
- C#
- .NET7
- MSSQL / EF/ EFCore / Dapper
- REST APIs / Web API
- JavaScript / Typescript
- Knockout
- VueJS
- HTML / CSS
- Azure AKS (Hosting)
- Docker
- Git
Duties and Key Responsibilities
Your role will be varied, and no two days will be the same, examples of your duties include
- Prioritise and resolve help desk issues efficiently, promptly and within applicable SLAs by troubleshooting and offering sensible solutions
- Keep calm under pressure whilst investigating customer queries, determine the best actions and make sound decisions
- Make recommendations for system development based on queries from customers and observed trends
- Collaborate effectively with internal and external teams to ensure client's concerns are appropriately handled
- Complete tasks and projects assigned within agreed timescales with great attention to detail
- Build and maintain excellent relationships with all departments and ensure active updates are provided regularly to the Client account managers
- Produce articulate, bug reports with clear reproduction steps that allow testers to test the fixes you have implemented
WHAT WE OFFER
- Competitive salary depending on experience
- Freedom for personal growth and development of your role
- A peer learning environment and managers invested in employee growth
- 25 days holiday per year
- Pension
- Private Health Care
- Annual discretionary bonus
Job Types: Full-time, Permanent
Salary: £30,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Work Location: Remote
Application deadline: 26/04/2023
