Customer Complaints Team Leader

Customer Complaints Team Leader Derby, England

Futures Housing Group
Full Time Derby, England 33776 GBP ANNUAL Today
Job description

Can you turn a negative into a positive?

We’re looking for a leader with an eye for detail and a natural talent for coaching and mentoring, to lead a small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be an important part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change with a high level of accuracy and the ability to methodically assimilate a range of information, effectively communicating findings to the business.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints Team Leader skills you’ve developed in your career so far.

You’ll be key in the resolution of all complaints in line with complaints policy and Housing Ombudsman Complaint Handling Code.

So, what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group! Our main office is a state-of-the-art, flexible new workspace so you’ll have great people and a great environment around you.

Make a note in your diary, 1st stage Teams interviews will be held on 21st April, followed by 2nd stage on 26th and 27th April.

We may contact candidate prior to closing date.

Customer Complaints Team Leader
Futures Housing Group

www.futureshg.co.uk
Castle Donington, United Kingdom
Lindsey Williams
Unknown / Non-Applicable
201 to 500 Employees
Non-profit Organisation
Real Estate
2007
Related Jobs

All Related Listed jobs

Programme Manager
Vodafone Newbury, England 70168 - 94715 GBP ANNUAL Today

Setting the governance controls for the programme, ensuring these align to corporate, customer and local standards, with strong emphasis on assurance and gate

Senior Site Manager
Kier Group Witham, England 33151 - 63140 GBP ANNUAL Today

A free healthcare app, giving you access to clinicians and experts on fertility, pregnancy and baby, menopause and mens health.

Anaesthetic Secretary
University Hospitals Sussex NHS Foundation Trust 279 Worthing, South East England, England 25147 - 27596 GBP ANNUAL Today

The successful applicant will be expected to provide secretarial support to the Anaesthetic Services Coordinator and to all other Anaesthetic Department staff,

Developing Designer
BBC London, England 31820 - 50000 GBP ANNUAL Today

We're looking for Developing Designers to join our amazing in house creative agency and learn to develop and deliver content, ensuring that it achieves the

Barista
Cobra Coffee United Kingdom 10.42 GBP HOURLY Today

Follow store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.