service desk analyst Regina
Job description
WHO IS REGINA PUBLIC SCHOOLS?
Regina Public Schools is located on Treaty 4 land in the homeland of the Métis. It is one of the largest school divisions in Saskatchewan serving the educational needs of more than 25,000 students in 44 elementary schools, 8 high schools, 3 faith-based associate schools, Campus Regina Public and the Allan Blakeney Adult Campus.
Our dedicated team of employees include professional and support staff who work to instill the value of knowledge, the dignity of effort and the worth of the individuals by living our Shared Values inside and outside of our classrooms - in our workplace and in our communities.
These Share Values are: I belong, I am responsible, I respect, I want to know.
THE OPPORTUNITY AWAITS YOU
The Service Desk Analyst’s role is to ensure prompt service response through the monitoring and management of the intake of all incidents and service requests through all accepted channels (phone, email, chat, ticket system/web portal, walk up). Determine impact and urgency of an incident and service request to determine priority. Conduct initial triage/troubleshooting on a wide range of technology issues. Escalate unresolved requests and incidents to higher tiers.
If you are an IT professional and focused on building and maintaining an outstanding client service orientation, then we want you on our team!
For the full posting and to apply, please click the link below:
https://rbe.tedk12.ca/hire/ViewJob.aspx?JobID=72
Job Type: Full-time
Pay: From $28.01 per hour
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2023-06-11
About Regina Public Schools
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Company - Public
Website: www.rbe.sk.ca
