service desk analyst

service desk analyst Ferndale, WA

NW Technology
Full Time Ferndale, WA 60267 - 42518 USD ANNUAL Today
Job description

IT Service Technician


We are a growing 20-year-old Managed Service Provider that supports and services IT for small to medium-sized businesses coast-to-coast. We are looking for an IT Technician to be part of our 11-person call center team. The team member we are looking for will provide front-line support for our clients and have excellent communication and problem-solving skills.


A NW Technology Service Technician serves to help our small to medium-sized business customers operate more efficiently by implementing the proper use of today's technologies. We are looking for candidates with an aptitude for IT, be customer-oriented, with natural troubleshooting skills. New hires onboard with a 6-week training and orientation program to ensure quality service to our clients.


Benefits Include:

  • Health, Dental, and Vision Insurance
  • Paid time off, vacation
  • Professional development assistance (We are a certification testing center.)
  • Retirement

Job Type: Full-time (Monday – Friday)

Shifts: Varies between 6:00am – 7:00pm

Experience Preferred: 2-year degree or 1-year experience.


Technologies used:

  • Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD)
  • Google Workspace
  • Microsoft Active Directory
  • Desktop Operating Systems (Windows 10, Windows 11, Mac)
  • Desktop Applications (Outlook, Word, Excel, Teams, OneDrive)
  • Mobile Operating Systems (iOS, Android)
  • Mobile Device Managers
  • Networking (DNS, DHCP, Internet connectivity)
  • Windows networking (File sharing, printing)
  • Voice-over-IP phone systems
  • Surveillance Systems, Network Video Recorders

NW Technology empowers its partner businesses through world-class IT solutions. If you like a challenge and enjoy working with amazing companies, while learning and being an integral member of a cohesive team, then this is the place for you. Check us out at www.nwtechnology.com

service desk analyst
NW Technology

www.nwtechnology.com
Ferndale, WA
Less than $1 million (USD)
1 to 50 Employees
Company - Private
Information Technology Support Services
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