Job description
Details
Reference number
Salary
Job grade
Administrative Officer
Contract type
Apprenticeship
Length of employment
Business area
Type of role
Human Resources
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
At the Welsh Revenue Authority (WRA), we’re responsible for collecting and managing 2 devolved Welsh taxes: Land Transaction Tax and Landfill Disposals Tax, on behalf of the Welsh Government. The revenue we raise funds public services, like the NHS and schools, in communities across Wales.
We’re committed to helping deliver a fair tax system for Wales through what we call ‘Our Approach’ - a Welsh way of doing tax. By working collaboratively with representatives, partner organisations, taxpayers, and the public, we make sure taxes are collected efficiently and effectively.
We base everything we do on our corporate plan. This sets out our purpose, strategic objectives, and longer-term ambitions. We report on our work annually - see our latest annual report and accounts.
We’re a small and multi-skilled organisation of more than 80 staff, with talents, skills and experience spanning 14 different professions. We champion innovation, collaboration and shared decision-making. And we empower and entrust our people with high levels of responsibility and autonomy.
Find out more about what it’s like to work with us in our latest People Survey.
For further information, please visit gov.wales/wra
Job description
This is an exciting training opportunity that will provide you with valuable skills and experience, while working towards a CIPD Level 3 Foundation Certificate in Human Resources Practice.
Working within the HR Team, you’ll be providing an important HR administrative service across all aspects of our people processes including; recruitment and selection, pre-employment and new starter processes, payroll administration, HR system administration and, learning and development administrative support.
You’ll need to be confident in dealing with people, keen to learn and have a positive, can-do attitude to really thrive in this role. There is lots to do and no two days will be the same.
The CIPD Level 3 Foundation Certificate in Human Resources Practice will provide you with a solid foundation of all areas of HR and develop the essential skills and confidence you need to progress your career further. For more information about the course which is part of this Apprenticeship, visit the CIPD Website.
"The HR Team provides an essential and valued service within WRA. You’ll join a small but friendly team of HR professionals with a passion for excellent customer service delivery and continuous improvement. You can expect to work within a supportive team that will be invested in your career development.”
Jenni Viggers, HR Business Partner
Person specification
- Respond promptly and professionally to both internal and external customer enquiries, by providing general HR advice using relevant information, tools and resources.
- Work closely with the HR Team when the level of advice required is of a more complex nature.
- Undertake HR administrative and people processes as directed.
- Provide support for recruitment processes and onboarding of new entrants to WRA, including use of the applicant tracking system and working with Welsh Government colleagues in relation to the vetting process.
- Preparation and issuing of employment offer letters and production of contracts of employment.
- Administration of staff changes and accurate reporting to payroll (e.g. promotions, secondments, maternity or parental leave, sickness, etc.) including the production and issuing of revised contracts and variations to terms and conditions.
- Undertake support administration relating to meetings including arranging meetings, organising and issuing information and taking minutes where required, supporting the Chief People & Communications Officer with their diary and email management.
- Updating and maintenance of HR systems including HR Information System (HRIS), Excel spreadsheets and Intranet.
- Respond efficiently to miscellaneous information requests within GDPR guidelines e.g. employment references, mortgage applications, etc.
- Produce HR and payroll information/data for reports, to support business processes as necessary.
- Managing sensitive information securely, such as pay, absence and diversity records.
Languages
Benefits
We offer a wide range of benefits when you join the WRA, such as:
- 31 days annual leave + 2 privilege days
- flexible working
- a generous employer contribution Civil Service pension scheme
- Cycle to Work scheme and season ticket loans
- learning opportunities including funded Welsh language courses
- dedicated wellbeing time offered weekly
- a highly engaged and collaborative culture – see our People Survey results
Find out more about the benefits of working for us.
Things you need to know
Selection process details
We recruit using success profiles. Our success profiles guidance will help you in completing your application.
In brief, this approach means:
- we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
- where necessary or relevant, we also consider experience and technical knowledge
- this approach starts at application stage and continues throughout the recruitment process
- we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when
You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.
Behaviour
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Managing a Quality Service
Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Keep customers and all colleagues up to date with progress.
Yes
Yes
Changing and Improving
Review ways of working and suggest improvements, including how to make full use of new digital technologies. Learn new procedures and help colleagues to do the same.
Yes
Yes
Developing Self and Others
Take time to achieve development objectives. Listen to and act on feedback from colleagues to find areas you can develop.
No
Yes
Strength
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Service Focussed
You look for ways to serve customers putting their needs at the heart of everything you do.
No
Yes
Precise
You are detail-focussed, you ensure everything is accurate and error free.
No
Yes
Organiser
You make plans and are well prepared. You seek to maximise time and productivity.
No
Yes
e
Experience and technical knowledge
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Experience of using Microsoft applications, including Word, Excel and PowerPoint.
No
Yes
Qualifications
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
GCSE at grades A-C including Maths and English or equivalent.
Yes
No
Ability
Numerical test
You will be required to complete an online numerical skills test.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: [email protected]
If you’re not satisfied with our response, you can contact the Civil Service Commission.