Service Champion Remote
Job description
We’re currently looking for a service champion to join our wonderful team and to further enhance our already great reputation for providing amazing customer service to the thousands of clinicians and healthcare professionals that rely on our software.
Before you read any further…this is not an office-based role. You work wherever you feel happy and inspired. So, if you love the idea of helping and enthusing our customers with your slippers on or evangelising over a home-brewed espresso this could be the job for you.
What’s a Typical Day?
This role is all about inspiring prospective and existing customers to make the very best use of our software. To give you a sense of what this entails here's how a typical day might pan out:
- Clear the decks: We typically receive around 40 questions per day via our Help Desk and a decent proportion of these come in over night so the first order of the day is to work through these questions (we call them tickets) and provide hand-crafted, personal responses to them.
- Inbound Questions (via email): During the course of the day other questions will come in via email and live chat all requiring a high quality, no nonsense response. Some will require further investigation and in these cases you’ll need to discuss them with the team and action them accordingly.
- Help Articles: We encourage our users to “self solve” via our Help Centre so if we identify a burning issue or recurrent point of confusion we write a Help Centre article or possibly produce a more detailed Help Video to deal with the issue.
- Internal Chat: We use Slack to chat about a variety of topics (grouped into Channels) ranging from key performance indicators, client feedback to specific product enhancements. It provides us all with a way to informally communicate even though none of us are in the same physical location. Where chat won’t cut it we switch to Skype.
What are we looking for?
You have the right stuff, if you are:
- Warm and positive
- A switched-on and friendly personality
- A good communicator, both written and spoken
- Analytical and enjoy problem solving
- Empathic and committed
- A team player
- Conscientious and proactive towards others
You are our ideal candidate if you in addition:
- Are familiar with Crisp, our Help Desk software - https://crisp.chat/en/
- Have previous experience of helping customers via live chat
- Have championed a complex product or service before
- Have an awareness of technology and software in particular
- Have an awareness of private healthcare
- Have a burning desire to improve our product and service
Getting up to speed
If you have the right attributes we’ll make sure that you’re given plenty of time to get up to speed. You will be working alongside Jamie, who is experienced in providing Customer Software support and has been part of the WriteUpp team for almost 2 years. Jamie will be there to help with how the product works, and will be more than happy to advise on your responses whilst you’re building up your knowledge.
How to Apply
Please submit your application via Indeed. When you apply please include your CV and a brief explanation of why you're interested in the role.
You will improve your chances significantly by reading about WriteUpp and by taking a free trial so you get a feel for both us as a company and our product. This can be done via www.writeupp.com. You can also find out more by watching our webinars here - https://vimeo.com/showcase/9500487
Please note that we don’t work with recruitment agencies.
About WriteUpp
Used by over 3000 clinicians in 27 countries, WriteUpp helps healthcare professionals streamline their practice, save time and improve their patient's experience. Find out more at www.writeupp.com.
Job Types: Full-time, Permanent
Salary: £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
