service administrator High Wycombe, England
Job description
Do you LOVE Customer Service?
Are you looking for a new challenge in a Customer Service/Sales environment?
Do you want to work for a fun and innovative company?
If you can answer yes to these questions then we want to hear from you.
The role of Customer Service Administrator is to enter orders and communicate information regarding delivery times back to the customer. On a daily basis you will be communicating with customers, Sales Managers and other departments across Synergy including purchasing and Finance in order to help resolve the customer queries.
The main responsibilities for the role include:
· Manage orders across UK sites and our overseas partners
· Fast accurate response to all customer queries
· Ensure adherence to the segmentation process
· Adhere to compliance concerning set process flows
· Liaise with commercial teams on pricing, minimum order quantities and logistics
· Ensure best in class information flow to customers on logistics and lead times
· Manage and continually improve pricing; quotation / price files
· Liaise with all group sites to ensure Synergy is maximised and Group capability is fully leveraged
· Ensure that systems are administered consistently and accurately
To be successful in this role you will need to be educated to GCSE level or equivalent and have a background in Customer Service /Sales support (office based only). Experience of working with Microsoft products, excel, word etc.
Previous Applicants need not apply
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- High Wycombe: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (required)
Experience:
- customer service/sales (office based): 1 year (required)
Work Location: In person
Application deadline: 04/08/2023
