Senior Service Desk Analyst Belfast, Northern Ireland
Contrast Security
Full Time
Belfast, Northern Ireland
21268 - 30000 GBP ANNUAL Today
Job description
Contrast Security Makes Its Debut on the Inc. 5000 List of America's Fastest Growing Companies
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
As the designated European member of our in-house IT team, you will provide excellent Tier 2/Tier 3 IT Service Desk support to all European users, solving complex issues escalated to you by our outsourced Tier 1 IT Service Desk vendor. You will also assist with purchasing laptops for users across Europe, the Middle East, and Asia. This role will have significant global responsibility for day-to-day user onboarding and laptop asset management tasks. You will establish and maintain a strong endpoint (laptop) security posture by leveraging automation and industry best practices by managing endpoints via MDM/UEM tools.
Contrast Security’s IT stack is 100% SaaS-based with no legacy on-prem infrastructure. This position is an individual contributor and reports to the Manager, IT Infrastructure and Operations.
Responsibilities
- Provide remote Tier 2 IT Service Desk support for all EMEA (Europe, Middle East, Africa) region users
- Provide occasional onsite IT support for users within the Belfast office
- Assist with the purchasing of laptops and equipment for EMEA users
- Assist with global inventory management of laptops
- Perform global onboarding of user accounts in all SaaS systems
- Manage source code access in GitHub
- Create and maintain user-facing and IT-facing knowledge-base articles
Qualifications
- 3+ years of experience in an IT Service Desk / Help Desk / Analyst role
- Significant troubleshooting and setup experience with macOS
- Familiarity with ITIL methodology and the use of an incident management tool like Jira Service Management or ServiceNow
- Experience with SaaS tools, including at least 3 of the following: Okta, Jamf, InTune, Office 365, Google Workspace, Github, Zoom, Slack, Jira, and Confluence
- Experience interacting with laptop vendors
- Excellent customer service skills
- Experience working in a regulated industry subject to GDPR, ISO, or SOC 2 preferred
- The ability to bring awareness of security and automation to all aspects of IT
We are focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.
What we offer
- Competitive compensation package (salary + equity)
- A fun and dynamic environment where you work with other like-minded people on products that make a real difference to the security of our customers
- Healthcare packages
#LI-MA007 #LI-remote
We are changing the world of software security. Do it with us.
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.
Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.
Contrast Security
www.contrastsecurity.com
Los Altos, United States
Alan P. Naumann
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Enterprise Software & Network Solutions
2014
