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LCMC Health
We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.

Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

Touro

Touro has been serving the New Orleans community since 1852, and today we are the city’s only community-based, non-profit, faith-based hospital. We offer comprehensive healthcare services at every stage of life, from delivering generations of New Orleans babies to providing advanced senior care including heart, cancer, orthopedic, and rehabilitation services. Touro’s footprint extends throughout New Orleans and the surrounding areas with numerous clinics, home health services, and retirement community, Woldenberg Village. New Orleans is a city that values tradition and history and prides itself on the strength and vibrancy of our local community. No institution embodies this enduring New Orleans spirit more than Touro. Our patients and the community can count on our ongoing commitment to their health and well-being for generations to come.

JOB DESCRIPTION:

Why a Great Place to Work:

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

The Senior Director of Operations champions LCMC's vision, mission and oversees the daily operations of the hospital, including financial and operational performance, service excellence, and interdepartmental collaboration. Participates in operational strategic planning, develops initiatives, and leads business units to develop data-driven solutions focusing on process improvement to increase patient and employee satisfaction.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Develops and articulates a short-term strategic vision for area(s) of responsibility. Initiates and develops strategic plans, policies, and procedures for the unit operations. Identifies and develops initiatives and opportunities consistent with mission and strategic direction of the health system. Oversees planning, organization, and direction of unit operations to include growth objectives, program goals, capital requirements, and information systems supports. Measures organizational performance against goals and objectives.
• Responsible for developing and implementing Key Performance Indicators (KPIs) and benchmarks towards continuous process improvement.
• Plans and directs utilization of information resources to support strategic direction and operation. Oversees current and future needs assessments of equipment, systems, and software to ensure optimal service outcomes.
• Leads the operations group by communication with developing staff members and building consensus for programs and goals that support a business, function, or geographic area. Ensures active communication with all internal and external constituencies.
• Builds and maintains productive inter- and intra-departmental and vendor work relationships to optimize operations. Partners with the leadership team to optimize health home model/offerings with organizational care management endeavors.
• Monitors and evaluates impact of regulatory requirements on current business performance. Analyzes regulatory requirements and develops cohesive, integrated strategies and action plans to meet mandates.
• Assesses profitability, alignment with business objectives and budget parameters. Provides financial and administrative oversight and problem resolution guidance. Develops and oversees operational, personnel, and capital budgets. Reviews, authorizes, and prioritizes financial expenditures. Oversees claiming, billing, invoicing processes, and financial transactions among providers. Conducts operational reviews and cost benefit analyses to determine efficiency of business processes.
• Selects, develops, manages, and evaluates direct reports. Oversees the selection, development, management, and evaluation of indirect reports.

EXPERIENCE QUALIFICATIONS

• Required: 6 years of experience in Management, Administration, or Operations.
• Required: 3 years of previous Leadership/Management experience including responsibilities for hiring, training, assigning work, and managing performance of staff.
• Preferred: Required work experience to have taken place in the Healthcare industry.

EDUCATION QUALIFICATIONS

• Required: Bachelor's Degree Business Administration, Healthcare Administration, or equivalent experience.
• Preferred: Master's Degree

WORK SHIFT:

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.

Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.