Reservations Agent

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Reservations Agent who will embody our ‘Anything but Standard’ ethos!

About the role

As a Reservations Agent, you will become part of our inhouse reservations team overseeing both bedroom and restaurants bookings. You’ll be one of our guests’ very first points of contact, responsible for mainly handling a range of individual booking enquiries over the telephone, over email or via one of online booking platforms.

You will have a natural affinity for our unique brand and hospitality and will be able to connect instantly with our guests in order to understand and accurately capture our guests’ requests, providing information on our restaurants, menu options and group bookings to identify future selling opportunities and any unexpressed wishes as well as providing information on our rooms, and identify future selling opportunities. You will help you create a unique experience where you will not only delight our guests, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

Most importantly, as our Reservations Agent, you are a host making our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so, you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high-volume, high-energy environment and can manage both detailed administration tasks and guest with ease.

Do you have what it takes to be a Reservations Agent at The Standard?
While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.
While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only pre-empt needs but foresee desires. In addition to this you will also need….

Prior experience as a Rooms Reservations Agent or Restaurant Reservations agent with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
You will also need to be highly organised with great attention to detail, with a natural ability for sales
Prior experience using Opera, Sevenrooms and Open table is advantageous however full training will be given
Fluency in English is essential for this role, any additional languages are a big plus
You will need to have a flexible approach to working hours with the ability to work shifts, including occasional weekend cover

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Reservations Agent, we’d love to hear from you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.