Senior Client Success Manager London, England
Job description
About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We're looking for an exceptional Senior Client Success Manager with a preference for candidates from tech, benefits, wellbeing, or recognition backgrounds. This role is ideal for someone who has 3-5 years of B2B Client Success experience. Reporting to a Head of Department, you'll be responsible for the success of your clients' programmes and delivering world class service.
We are looking for a pro-active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.
Who you are
We embrace our differences but there's one thing we like to share our values, so it's important to us you are:
- fearless, and able to make the impossible possible.
- responsible, and want to help build a business that delivers a meaningful difference to society.
- dedicated and want to commit to an exciting journey even through the highs and lows.
- empathetic and truly care about every colleague and customer.
- united, because you understand we achieve more when we work as a team.
- humble, and take feedback as a way to continuously improve.
The essentials
- You are passionate about businesses that deliver social impact, and want to help build a business that delivers a meaningful difference to society
- You live and breathe the delivery of world class service
- You are empathetic; you understand what makes people tick
- You're hardworking; you wouldn't leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
- You enjoy working in a fast-paced environment in collaboration with a team.
- You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality
- You have awesome communication skills. You'll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)
What you'll do:
- You'll own a portfolio of mid-market and enterprise client accounts and obsess about their ongoing performance
- You'll act as the 'architect' for the account. You'll strategise how and what we should be doing within those accounts to drive the companies/clients objectives
- You'll build and deliver excellent client relationships measured by Net Promoter Score
- You'll deliver 100% client retention and upsell additional products.
- You'll maximise all opportunities to promote our services to the employees in our clients
- You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio
What's in it for you?
- Competitive salary
- Company bonus scheme
- Regular company socials
- Fast-growing environment
- Career development no two days will be the same
- Generous company benefits including a pension scheme, health and life assurance, 25 days holiday, an extra day off on your birthday, subsidised onsite cafe, complimentary team breakfast every Tuesday, complimentary fresh fruit, cycle to work scheme, gym discount (with PMI), childcare benefits, dynamic working and many other perks!
We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
