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Job description

The Portering department at The Royal Marsden Sutton operates a 24/7 365 service across both of our sites, the main objective of this service is to provide a first-class service to our Patients staff and visitors.

The Portering and Security department is a busy working environment that deals with a diverse workload on a daily basis.

• Safe transportation of patients throughout our site using wheelchairs or trolleys ensuring policies and guidelines are robustly maintained and ensure proper care and attention at all times.
• To be able to communicate with patients and visitors sensitively and courteously at all times
• To be able to respond to enquiries from patients visitors and all staff groups.
• To respond effectively to Security/Incident/Fire/Crash calls on site.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• To ensure that all patients and visitors are courteously assisted and directed in a manner that will reflect positively on the service and the Trust.
• To escort patients by chair, trolley, bed or accompanying on foot in keeping with the current regulations, and to assist in movement of patients as required.
• To transport equipment, samples and specimens to medical areas as required.
• To deliver deceased patients to the mortuary and prepare deceased patients for viewing by their relatives on request, with proper respect for the patients’ dignity and in keeping with Trust policy.
• To help in the movement of furniture and its disposal, as requested.
• To change gas cylinders as requested.
• To take out of service, broken or faulty wheelchairs or trolleys and report faults to the manager or their deputies. To ensure all wheelchairs and trolleys are kept clean and in good working order.
• Any other duties as requested by the Manager or his Deputy.