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data manager London, England

Financial Conduct Authority

Full Time London, England 62000 - 12.04 GBP ANNUAL Today

Job description

Salary: National up to £56,500 and London up to £62,000 per annum – Salary offered will be based on skills and experience

Are you interested in joining a team that will help shape and deliver the future of Redress & CMC Policy at the FCA?

We are currently looking for talented individuals to join the Redress and Claims Management Companies (CMC) Policy team as a Senior Data Management Associate. This is an exciting opportunity for someone to be involved in improving how the FCA regulates the financial industry and playing a leading part in making us a data led regulator.

The Redress and Prudential department sits within the Cross Cutting Policy and Strategy Division. The Redress and CMC policy team plays a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS).

As well as policy and oversight the Redress team is responsible for the redress data domain which includes all firm complaints reporting data and all data feeds from the FOS and FSCS. The data provides crucial insights to the FCA on the issues that are impacting consumers, enabling us to act assertively to address them where necessary.

What you will be doing

Improving coordination and sharing of data between the regulatory family to advance shared objectives and ensuring that redress and complaints data is available to inform FCA decision-making
Managing key relationships with FOS and FSCS
Working on redress policy in relation to the redress data needs of new jurisdictions, such as Buy Now Pay Later (BNPL) and Crypto
Working with the FCA strategy team in relation to the wider reporting of our activities under the public commitment to improve the redress framework - using data to support metrics on key outcomes
Ensure the FCA meets its MoU commitments in areas such as information sharing, ensuring our approaches are consistent and complementary wherever possible and that matters of mutual interest are discussed at appropriate levels of seniority
Supporting colleagues with access to data we receive from firms, FOS and FSCS and that this information is collected and disseminated efficiently
Championing effective data governance of the redress data domain

What will you get from the role?

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

25 days holiday per year
Private healthcare with Bupa
A non-contributory Pension of at least 8% of your basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach the age of 35)
Life assurance of eight times your basic salary
Income protection
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations

The work of Redress and CMC policy is critical to the FCA’s Business Plan. Improving the redress framework is a public commitment and part of the FCA’s 3-year strategy. The redress and compensation rules are a critical part of the consumer protection framework, helping consumers when things go wrong. By ensuring that the regulatory family can carry out their necessary public functions, there is effective coordination of information and intelligence, and the FCA is equipped with accurate firm data we are enabling the FCA to reduce harm to consumers.

The Redress and CMC data management senior associate will have the opportunity to:

Work on challenging issues, in an intellectually stimulating environment, where creative thinking and problem solving are essential
Interact with a wide range of internal and external stakeholders at senior level including government, industry and consumer representatives
Help support firms and the compensation framework put things right for consumers when things go wrong.

The skills and experience you’ll have

We're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

Minimum

Experience of data practices (eg. Data management, data governance) and/or data visualisation (e.g. Tableau Creator) and utilisation
Experience of extracting and manipulating raw data and gathering appropriate insights

Essential

A collaborative and flexible approach, and the ability to think creatively about new approaches
Strong analytical skills, including evidence of drawing insights from data
Strong stakeholder management skills; including being able to work with, and influence, a range of stakeholders at all levels.
An understanding of how data can be utilised as an asset to the organisation to drive the corporate strategy
Good written and oral communication skills, including the ability to:
- Distil complex issues into succinct messages
- Present confidently to a variety of internal and external stakeholders
- Act as a credible representative for FCA externally

An understanding of the wider impact of regulation on consumers and businesses, and the ability to look at issues from the perspective of the consumer
Experience of troubleshooting data issues and providing solutions
Experience of projects that deliver data products or improvements

Desirable

A good knowledge of the retail financial services sector
Knowledge and experience of one or both of the following:
- The consumer redress framework, including the DISP rules and relevant FEES rules, and the Financial Ombudsman Service
- Complaints reporting requirements of financial services firms
- The compensation framework, including the COMP rules and relevant FEES rules, and the Financial Services Compensation Scheme

Experience of extraction and analysis using languages such as SQL, Python or R
Able to converse in both technical (data systems) and business (data management/governance) language

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. We particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.

Multilocation & hybrid working

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

Applications for this role close on at midnight on 21st June

This role is graded as Senior Associate - Regulatory

Got a question?

If you are an external candidate and you are interested in learning more about the role, please contact Chhavi Bartaria at

[email protected]

If you are an internal candidate and you are interested in learning more about the role, please contact Lucy Matthews on

[email protected]

Please note that all applications must be submitted through our online portal before the closing date, applications sent via email will not be accepted.

About Financial Conduct Authority

CEO: Nikhil Rathi
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Non-profit Organisation
Website: www.fca.org.uk
Year Founded: 2013

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