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We are hiring a full time IT HelpDesk Technician for our Toronto office! The successful candidate will be responsible for 1st-level troubleshooting and resolution of IT issues, providing IT support to users by email, telephone, remote access and onsite. This position requires on-call after-hours support, weekend availability and shift schedule flexibility.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

• Provides Level 1 phone, email, remote and on-site support to employees and affiliates as required on a variety of desktop hardware, software, telecom and network issues
• Enables support for system access, including creating and managing user accounts, operations and software licensing
• Provides support for communications technologies including analog and VoIP phones
• Documents and tracks issues, status and resolution using incident management tools
• Ensures timely resolution and communication of status with user and management
• Conducts ticket reviews, statistic reports and execute special projects as required
• Ability to travel between offices as required to assist with IT support as needed
• Shift and on-call scheduling including evenings, weekends and after-hour availability

• 1-3 years’ experience in a technical support role
• University degree or College diploma with a focus on IT or equivalent work experience that includes IT support responsibilities
• Experience supporting back office applications and industry standard business software applications including MS Office and Outlook
• Network and Communications – Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies
• Server/Workstation – Strong understanding of Windows Server, workstation OS platforms, Active Directory, Applications – Strong experience with back office applications and industry standard business software applications, Exchange mailbox setup, Outlook configuration, anti-virus and malware
• Citrix XenApp Server - Strong understanding of hosted applications and resources.
• Information Security – Strong understanding of industry best practices regarding information security

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.