Senior Change Reporting Analyst Haywards Heath, England
Job description
We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
Are you an expert analyst with strong relationship building skills and knowledge of change methodologies? If so we want to hear from you!
We currently have an exciting opportunity for a Senior Change Reporting Analyst to join our Operational Excellence team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.
You’ll be working with the leadership team and focussing on the provision of reporting, insight and analysis on the value delivered across continuous improvement the ‘First Central Way’ and the change portfolio. You’ll help the organisation to articulate and measure both business outcomes and how value is delivered.
You’ll be great in this role if you have:
- Analytical skills including turning data into actionable insights (story telling with data)
- Strong senior stakeholder engagement and the ability to build relationships and influence
- Appreciation of Change and or Lean / Agile principles and methods
Whats Involved:
- Evolve the portfolio level view of all in-flight change initiatives
- Support the business in the articulation and measurement of business outcomes by collating and analysing data across all elements of the end-to-end change delivery ‘system’. This covers all elements of value, flow and quality and covers people, process and technology
- Evolve and maintain department-wide tools and processes ensuring effective change delivery and the collection of value-add management information, i.e. Capacity Planner and Timesheets.
- Support the business to identify leading and lagging measure data and provide a consolidated view at the required cadence
- Support the business to utilise reporting to inspect and adapt on their defined outcomes
- Provide insights into what the data is showing and work effectively with the business to measure the impact of agreed experiments to improve performance
- Define and iterate the insights capability, ensuring reporting is accurate and at the highest standard
- Support the PMO analyst to conduct in-depth quantitative analysis of business data to derive meaningful conclusions and insights that lead to actionable recommendations
- Analyse and communicate complex data from multiple internal and external data sources and create insightful summaries and visualisations to enable informed decision making
- Support the senior leadership team (up to Executive Committee) in understanding whether expected business and customer outcomes are delivered as per the business plan, offering challenge when alternative strategies or priorities may have to be considered
- Align to First Central’s Change Framework and Continuous Improvement the ‘First Central Way’ contributing to its ongoing development
- Provide reporting, insight and analysis to the senior leadership team in order to inform future strategies
- Review and implement ways to continuously improve the reporting of portfolio performance
- Support the PMO analyst to ensure costs/benefits are actively managed, clearly defined and associated KPIs/metrics are known and understood
- Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance.
- Responsibility for maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and attestations.
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- Any other reasonable duties as required
Your Experience
- Experience in application of the fundamental principles of value delivery
- Demonstrable ability to support a team going through significant organisational change (new ways of working aligned to agile methodology)
- Demonstrable portfolio management experience and agile delivery - ideally SAFe Certified
- Proficiency in working with a range of data sources
- Experience in effectively visualising complex data, designing, presenting and preparing reporting information in multiple formats for different audiences
- Excellent communication and storytelling skills
- Knowledge/awareness of all stages of the software development lifecycle
- Tools: Highly proficient skills in Word, Excel, PowerPoint SharePoint, PowerBi (ADO/JIRA/HIVE preferable)
- Experience of senior stakeholder management and presenting to senior stakeholders
- Experience of reviewing and improving PMO best practices
Your Skills
- Strong analytical skills including experience of turning data into insights
- Strong problem-solving skills with proven track record of delivery
- Appreciation of Lean / Agile principles and methods
- Experienced at building relationships with and managing senior stakeholders
- Excellent communication and interpersonal skills
- Excellent time management and organisation skills
- Ability to work independently and own work items and deliverables
Behaviours
- Curious mindset & a relentless focus on value
- Structured / scientific thinking and tenacity to drive for improvement
- Self-motivated and enthusiastic
- An organised and pro-active approach
- Ability to influence
- Target driven, and results focused, striving to drive improvements that contribute to the success of the business
- Commercial awareness and acumen with the ability to plan and deliver improvement activities
- Organised and pro-active approach to tasks, taking initiative to make decisions
- Flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
- Emphasis on attention to detail and accuracy
- Ability to work independently and as part of a team
- Coaches, mentors, empowers and motivates colleagues
Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!
Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.
What can we do for you?
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday – we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.
