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Application Support Engineer Bristol, England

Full Time Bristol, England 31915 - 46856 GBP ANNUAL Today

Job description

Application Support Engineer

Job Req ID: 16953

Posting Date: 7 Jun 2023

Function: Infrastructure

Location: Assembly, Bristol, United Kingdom

Salary: Competitive with great benefits

Why this job matters

Located within BT’s Colleague Services unit, this is an exciting platform and customer support role in which you'll join a high-profile team of skilled professionals working together to deliver Identity and Access related services to the whole of BT. The platform you’ll support integrates directly with our HR functions and ensures that new joiners have the access and equipment they need when they join, as well as facilitating the requesting, approval and provisioning of role-specific access for over a hundred thousand employees in every part of the company. We also help keep BT safe by ensuring access rights are revalidated periodically and removed when an employee leaves.

What you’ll be doing

Traditional application support activities such as:

Deployment of regular software updates
Platform monitoring and administration
Vulnerability management and other security practices
Leading technical incident investigation and resolution
On-call support rota duties

And the nature of this role offers other development opportunities:

Operation of procedures to ensure BT meets its regulatory obligations for audit
Liaising with applications throughout BT as you onboard and administer their identity data, learning about the company as you go
Trouble-shooting issues for our front-line colleagues so that they have access to the systems they need, when they need it
Advising on the future strategy, design and implementation of solutions in the Identity space

You'll have the following skills and experience

Broad technical skills in datacentre technologies and tools, including Oracle Linux and Microsoft Windows server
Scripting with at least one language eg, Perl, Python, Bash and Powershell
Very good interpersonal and customer management skills
Some understanding of IT standards, e.g ITIL framework and General IT Controls
Microsoft productivity and communication tools, such as Excel and Teams

Benefits

Competitive salary
25 days’ annual leave, plus bank holidays, and additional days for length of service
10% on target bonus
Life Assurance
Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
Maternity leave – generous company maternity leave
Paternity leave – up to 2 weeks paid
3 volunteering days per year
Competitive employee discount on BT/EE products
Competitive friends and family discount on EE Mobile
Access to our brand new, innovative office spaces, including our new office in London which opened this year
Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network