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House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

The Role

PSD are looking for a Communications Operator who has experience of working in a fast-paced and high-demand environment. This is a pivotal role supporting both operational and support staff and managers in the Parliamentary Security Department (PSD) working in the Security Operations Centre (SOC) and engaging with senior managers and all staff. Your role is to ensure their safety and the security and protection of an iconic building and its wider estate.

Some of the responsibilities include:

• Deal with requests for information, providing consistently high levels of customer service and applying PSD policy
• Assess reports from officers at incidents and call for further information as necessary, escalating as required
• To implement effective deployment Security Officers by efficiently distributing relevant information to Security Officers via a personal radio system
• To monitor incidents on CCTV ensuring that personal use of systems comply with responsibilities under the Data Protection Act, Computer Misuse Act and CCTV operating procedures.

To be successful in this role you will demonstrate:

• Good communication and interpersonal skills which demonstrate an ability to recognise and utilise the skills of colleagues and positively influence the way teams work together. Always upholding the principles of diversity, equality and inclusion and treating everyone dignity, courtesy and respect
• The ability to work calmly and effectively under pressure, to highlight risks, prioritise issues, to take control and respond promptly to changing situations, to prioritise and risk assess information in a fast-time environment.
• An understanding of the security issues faced by an iconic site and knowledge of the available systems for risk mitigation such as alarms and CCTV.

Next Steps

Application Form - If you would like to apply for this role, please upload a CV and submit an application providing evidence against criteria 1 - 5 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.