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Job description

Salary: £22,197 with progression to £23,662 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 09 April 2023

The Role

Our security team play a pivotal role in ensuring that our students, visitors and colleagues have a safe and enjoyable experience on campus. You will have the opportunity for development and we will fund your SIA licence as well as pay a 20% shift allowance on top of your basic salary.

We promote a diverse culture and our security officers are role models in exceptional customer service and professionalism.

We are looking for people who:

• Act as a first response to situations in a calm and professional manner
• Liaise with stakeholders to report and manage cases effectively
• Demonstrate strong customer service skills
• Support a diverse student population from a wide range of cultural backgrounds

Please reach out to John Knowles at [email protected] for a chat about the role.

To apply, please upload a copy of your most up to date CV and answer only the mandatory questions on the application form. We would like you to tell us how you meet the criteria of the role in the application question by providing some examples of how you demonstrate the skills we are looking for below.

Key Accountabilities
Provide a customer focused security service to the university community
To undertake all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the university community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University.
Duties will cover all buildings on the main campus and all remote teaching and accommodation sites
Prepare, maintain and submit security, and accommodation, related reports, files and databases in order to enable the effective investigation and solution of security related issues
Assisting the Team Leader/Supervisor providing a first response to emergency situations, including liaison with external emergency services; in accordance with both University and Security regulations and procedures in order to minimise any disruption to University operations
Regular patrolling of University property and reporting (both orally and in writing) any damage or breaches of security, noise complaints, defects and key issues, as necessary in accordance with laid down procedures
Effective monitoring and control of the University CCTV System and Digital Recording Management to ensure fair and lawful operation of the scheme in accordance with the University CCTV Code of Practice and Operating Instructions. Use Body Worn Video
Regulate the movement of traffic to and from University premises and car parks, issuing warning notices and parking charge notices in order to fairly and impartially apply the University Parking Regulations
Regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focussed manner that reflects the best image of the University
Assisting in the promotion of security awareness by offering crime prevention advice to staff and students in accordance with Security guidelines
Operate the University telephone exchange including correct use of the electronic directory in order to provide an out of hour’s service for university telephone enquiries
Reporting any concerns in respect of any Health and Safety issues to the Duty Team Leader/Supervisor
Required to work shifts in order to maintain 24/7 cover
Required to work a reasonable amount of overtime as and when required
Undertake other duties consistent with the post

The Person (Essential)

Knowledge, Skills and Experience
Have a working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and powers of arrest
A knowledge of IT particularly data entry and retrieval, and Email, using Microsoft Office
Previous experience of working in a customer focused environment, often as the first point of contact with the university community and general public
Some increased risk in dealing with emergent situations (flood, fire or offenders)

Attributes and Behaviour
Ability to embrace change, in an evolving organisation, to the benefit of the university community
Use clear and concise communication at all levels within the university
Be able to operate on your own initiative or as part of a team

Qualifications
Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months)
Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months)
Hold a full UK driving licence (manual)

Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena S wan award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 25223