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Job description

Job Description

Title:
Saturday Receptionist

Main Purpose of Job:
To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

Location of Job
The job is based at the Castle Cary Practice

Hours of Work:

• 8.00am to 1.00pm every Saturday
• Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

• Responsible to the Senior Small Animal Receptionist

Main Duties:

• To undertake general reception duties as follows:

- Welcome small animal and into the surgery and check all relevant information is on the computer- Process payments/invoices after consultation- Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions- Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)- Answer telephone as required- Book appointments for surgery

• Provide administrative support to the small animal, equine and large animal departmentsTo assist with The Healthy Pet Scheme

• To update and maintain computerised client records
• To maintain waiting room cleanliness and appearance as follows:

- Clean and mop waiting room floors at end of surgery- Tidy waiting room- Tidy merchandise stands

• To ensure the procedural close down of the practice at the end of the morning session including:

- Lock doors
- Close windows
- Cash up daily takings
- Till to safe
- Ensure phones have transferred to duty vet
- Activate alarm as necessary
Knowledge & Skills Required:

• Thorough understanding of Guidelines to Small Animal Reception duties manual
• Sound knowledge of Practice policies and protocols across all three departments
• Competence in the use of the Practice Management System
• Up-to-date knowledge of Practice services and products including the Healthy

Pet Scheme and Healthy Horse Scheme

• Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
• Good client care skills – courtesy and helpfulness is expected at all times
• Good communication skills
• Good teamwork skills

Training:

• Attendance at relevant in-house training sessions
• Attendance at appropriate external training courses to enhance skills and personal development

Confidentiality:

• Prohibits divulgence of any information that is secret and confidential to your

Employer.

Job Types: Part-time, Permanent
Part-time hours: 5 per week

Salary: £10.64 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Weekends only

COVID-19 considerations:
Screens remain in place on reception and clients are encouraged to sanitise their hands on arrival

Experience:

• Customer Service: 1 year (required)

Work Location: One location

Application deadline: 24/02/2023
Reference ID: Saturday Small Animal Receptionist
Expected start date: 01/03/2023