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The Opportunity

We are currently recruiting for a Training Operations Manager based in Chertsey. This is a permanent position with Blue Square, supporting and working closely with our client Samsung, offering a salary between £32,500 - £37,500 per annum with a great bonus.

This is the perfect role if you want the opportunity to:

Manage, Plan and report all the events and operations within the training function

To work on the onboarding and induction processes to ensure internal HQ up-skilling for new colleagues

The Role

Working as part of the MX Omnichannel function to support the MX Training Team, you will be responsible for the management, planning, reporting and communication of all the events and operations within the training function. You will prepare, communicate and project manage specific permeate and tactical executions whilst managing and maintaining the team diaries with the support of a Training Operations Executive to ensure a full, updated overview of the team movements, highlighting, and suggesting ideas for any gaps.

You will liaise with key stakeholders within the business and external agencies to ensure the team can support events relevant and aligned to the team objectives. Working across the various functions of the team, you will support the Training Strategy & Head of Product Training Development with operational duties as and when required. You will work with the management team to ensure all operational aspects are supported in line with the business focus and objectives as well as provide compressive reporting for senior business leadership teams to report activity.

Key Responsibilities:

Efficient and effective planning of the training team diaries

Project management of the permeant and ad-hoc execution

Preparing operational reports weekly to update senior leadership team on activities

Directly manage the Training Operations Executive to plan the diary in an efficient, cost-effective manner based on geographical knowledge of the team and events whilst ensuring these are aligned with the team objectives

Manage relationships with internal stakeholders to fulfil trainer requests

Communications to key stakeholders of activities and events at the Samsung Studio ensuring usage and maintenance is in line with the expected standards

Asset management of devices to support business function and seeding for internal teams

Understand fully the event requirements to create and communicate the relevant brief for each event, ensuring that trainers have all the information they need to deliver a first-class experience

Manage the distribution of new devices ahead of launch to our filed teams while also aligning with the asset management team to ensure effective tracking of company assets

Work alongside the Heads of to formulate & deliver multiple training strategies for product launches, maximising the effectiveness

Work within the onboarding and induction processes to ensure internal HQ up-skilling for new colleagues

Continual reviews of Warehouse stock items to minimise costs and maximise efficiency

Continual review of current processes to improve information flow and communication of training events and requirements

Skill and Experience

Essential:

Educated to degree level or equivalent experience in a coordinator role

Outstanding communication skills

Effective diary management

Strong understanding & experience with Microsoft PowerPoint and Excel

Passion for detail & delivery

Understanding or experience of the telecoms/technology industry is essential

Strategic thinker with proven knowledge of insight & remedial actions

Ability to act autonomously and refer when necessary

Strong project management skills and experience

What’s in it for you?

Salary: £32,500 - £37,500 pa

Bonus: 10% Bonus

Company Car

Company Sick Pay

Life Assurance: 4 x annual salary

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